Supervisor, Field Service
3 weeks ago
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
Position Summary
Position Summary:
The Field Service Supervisor is accountable for the quality and on-time delivery of all field service activities required to support company operations. The Field Service Supervisor will be responsible for managing and scheduling of staff including new employee orientation and training, performance reviews, disciplinary actions, spare parts inventory management. Fleet management and oversight of consumable supplies within the designated area. This position reports to the Field Service Manager.
Job Functions:
- Evaluates the day-day performance of field service technicians
- Performs problem diagnosis and over-the-phone assistance for technicians related to field hardware/software.
- Performs on-site inspections of completed service work for quality assurance purposes
- Plans and monitors the selection, training, daily work activities, and job performance of the Field Technicians.
- Coordinates execution of change requests with Lottery staffs
- Monitors and reports on parts inventory, including spare equipment and consumable supplies
- Tracks incidents of chronic failures and coordinates root-cause resolution
- Records operational information and produces statistical reports on field service activities
- Ability to work with internal and external customers to assist in developing solutions to resolve recurring field issues.
- Performs other duties as assigned
- An Associate's Degree or equivalent work experience
- Understanding of Lottery industry and all related computer hardware, software and communication technologies.
- Must be willing and able to respond 24x7x365 to on-call events
- Must possess a strong aptitude for PC hardware, Windows and MS Office
- Must possess excellent verbal and written communication skills
- Must possess excellent organizational skills
- Must have the ability to meet deadlines while working under pressure
- Must have the ability to maintain positive working relationships with staff, peers and Lottery
- Must possess the ability to occasionally place and climb 24' ladders, to work outdoors during summer and winter weather, and to lift 40-pound loads.
Qualifications
Education
Bachelors degree in related field.
Years of Related Experience
Years of experience 2 to 5 years
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, "SG") are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.
-
Edmond, United States City of Edmond, OK Full timeLearn more about the City of Edmond by visiting the City of Edmond's website.Starting Salary: $28.61-$31.31 (depending on experience)This is a Safety Sensitive Position.To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualifications OR you can...
-
Edmond, United States City of Edmond, OK Full timeLearn more about the City of Edmond by visiting the City of Edmond's website.Starting Salary: $28.61-$31.31 (depending on experience)This is a Safety Sensitive Position.To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualifications OR you can...
-
Edmond, United States City of Edmond, OK Full timeLearn more about the City of Edmond by visiting the City of Edmond's website.Starting Salary: $28.61-$31.31 (depending on experience) This is a Safety Sensitive Position. To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualifications OR you...
-
Edmond, United States City of Edmond, OK Full timeLearn more about the City of Edmond by visiting the City of Edmond's website.Starting Salary: $28.61-$31.31 (depending on experience) This is a Safety Sensitive Position. To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualifications OR you...
-
Edmond, United States City Of Edmond Full timeLearn more about the City of Edmond by visiting the Starting Salary: $ – $ (depending on experience) This is a Safety Sensitive Position. To increase your chances of being considered for the position, please submit a resume, cover letter, or other document explaining your work history, experience, and qualifications OR you can fill out your...
-
Supervisor-Clinical Services
1 month ago
Edmond, United States NorthCare Full timeJob Details Job Location: Edmond Office - Edmond, OK Position Type: Full Time Education Level: 4 Year Degree Salary Range: $70,000.00 Salary/year Job Category: Nonprofit - Social Services Description Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults....
-
Supervisor-Clinical Services
3 weeks ago
Edmond, United States NorthCare Full timeJob Details Job Location: Edmond Office - Edmond, OK Position Type: Full Time Education Level: 4 Year Degree Salary Range: $70,000.00 Salary/year Job Category: Nonprofit - Social Services Description Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults....
-
Supervisor-Clinical Services
3 weeks ago
Edmond, United States Northcare Full timeJob DetailsJob Location Edmond Office - Edmond, OK Position Type Full Time Education Level 4 Year Degree Salary Range $70,000.00 Salary/year Job Category Nonprofit - Social Services Description Responsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. Position...
-
Supervisor-Clinical Services
4 days ago
Edmond, Oklahoma, United States NorthCare Full timeJob DetailsJob Location: Edmond Office - Edmond, OKPosition Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $70,000.00 Salary/yearJob Category: Nonprofit - Social ServicesDescriptionResponsible for the administrative and clinical supervision of staff on a treatment team providing outpatient services to children, families, and adults. Position...
-
Field Service Technician
5 days ago
Edmond, Oklahoma, United States IQVIA Holdings, Inc. Full timeFor installing hardware for automated medication dispensing systems within healthcare facilities throughout the United States. This is a great opportunity for you to advance your technical and leadership skills, while building a career path with stro Field Service Technician, Service Technician, Field Service, Service Tech, Technician, Clinical Research,...
-
Field Service Engineer I
3 weeks ago
Edmond, United States Agiliti Health, Inc. Full timeJob Description: Who We Are At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity...
-
Field Mechanic
4 weeks ago
Edmond, United States Duit Construction Full timeJob DescriptionJob DescriptionA Field Mechanic will repair vehicles, equipment, and machinery by performing the following duties.Responsibilities:Must be prepared to travelCrawls under or climbs in or on vehicles or equipment for maintenance and repair inspectionsRepairs, removes, and replaces moving parts and other components of vehicles, equipment, or...
-
Field Mechanic
3 weeks ago
Edmond, United States Duit Construction Full timeJob DescriptionJob DescriptionA Field Mechanic will repair vehicles, equipment, and machinery by performing the following duties.Responsibilities:Must be prepared to travelCrawls under or climbs in or on vehicles or equipment for maintenance and repair inspectionsRepairs, removes, and replaces moving parts and other components of vehicles, equipment, or...
-
Field Service Engineer I
4 weeks ago
Edmond, United States Agiliti Health, Inc. Full timeJob Description:Who We AreAt Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity...
-
Laboratory Supervisor
3 days ago
Edmond, United States OU Health Full timePosition Title: Laboratory Supervisor - Cancer Services Department: Pathology Lab Job Description: General Description: Under general direction supervises and coordinates the day-to-day operation of the laboratory department. Essential Responsibilities: Responsibilities listed in this section are core to the position. Inability to perform these...
-
Supervisor
2 weeks ago
Edmond, United States Freddy's Frozen Custard & Steakburgers Full timeFreddy's - SupervisorAre you a highly skilled and motivated individual looking for a dynamic role as a Supervisor at Freddy's? Do you thrive in a fast-paced, fun, and loving environment? If so, we have an immediate and time-sensitive opportunity for you to join our team!RKS Ventures, Inc. is a franchisee of Freddy's, offering a unique mix of delicious, fresh...
-
Technical Sales and Field Service Engineer
3 weeks ago
Edmond, United States CaptiveAire Full timeCompany Profile:CaptiveAire is the nation's leading manufacturer of commercial kitchen ventilation systems, and now provides a complete solution of fans, heaters, ductwork and HVAC equipment. For over 40 years, we've led the industry with innovative technologies, unmatched service, competitive pricing, and rapid lead times.CaptiveAire maintains a network of...
-
Front Desk Supervisor
4 weeks ago
Edmond, United States NewcrestImage Full time** Front Desk Supervisor** **Job Category****:** Hourly Field Positions **Requisition Number****:** FRONT02607 Showing 1 location **Job Details** **Description** NewcrestImage is hiring a Front Desk Supervisor for one of our amazing hotels within our portfolio of over 30 properties. NewcrestImage is a premier company in the hospitality space that designs,...
-
Front Desk Supervisor
3 weeks ago
Edmond, United States NewcrestImage Full time** Front Desk Supervisor** **Job Category****:** Hourly Field Positions **Requisition Number****:** FRONT02607 Showing 1 location **Job Details** **Description** NewcrestImage is hiring a Front Desk Supervisor for one of our amazing hotels within our portfolio of over 30 properties. NewcrestImage is a premier company in the hospitality space that designs,...
-
Customer Service Ambassador
6 days ago
Edmond, United States Martin Bionics Full timeCustomer Service Ambassador HighlightsTitle: Customer Service Ambassador Employment Type: Full-time Fair Labor Standards Act (FLSA) Classification: Exempt Compensation: $40-44,000 annual salary + incentives Supervisor: Customer Service Supervisor Summary The Customer Service Ambassador will be responsible for developing a relationship with prospective...