Senior Atlassian Administrator

4 weeks ago

Coppell, United States ICONMA Full time

Senior Atlassian Administrator

Location: Coppell, TX/Hybrid
Duration: 6 months with possible extension upto 18-24 months

Description:
Project Overview:
Client, lives at the intersection of technology, data science and healthcare. Our mission is to make the world's health data useful so that people enjoy longer and healthier lives.
We combine our expertise in healthcare, data science and technology to improve the health and well-being of our communities.
We are developing the infrastructure and solutions to harness the profusion of health information for good. Our data-driven solutions span three primary areas: research, care and innovation.

Overall Responsibilities:
The Atlassian Administrator will be responsible for supporting the Atlassian suite of products not limited to Confluence, Jira (Software & JSM) and Trello.
As a new tool in the Client toolset, Atlassian will be used to improve workflows and processes.
The administrator will assist with these in addition to helping train users on how to use the various Atlassian applications.

Top Daily Responsibilities:
Work with various Stakeholders to meet Operational requirements within Atlassian capabilities and features.
Work with the Atlassian Committee on changes to the system.
Develop IT Asset Management via "Assets" formerly known as Insights.
Develop Standard Operating Procedures for Incident Management, Disaster Recovery, & Escalations
Develop Intake Procedures, Templates and Team training with Business Teams for creating new Jira Service Management Projects
Transition teams ITSM solutions to Jira Service Management for day to day operations
Identify Automation opportunities to help build out inclusive Service Catalogs for JSM
Work with Applicable teams during Assessments and/or Launches for 3rd Party Integrations with Atlassian
Design Technical and/or Privacy Design Documentation for Privacy & Security during Product Launch or Reviews for use within Atlassian
Work with (W) IAM teams to design and revise Life Cycle Management
Create Training Documentation, Videos, and host Q&A sessions for Atlassian Products
Work with SaaS Manager to understand Business requirements and identify solutions or improvements to workflows within Atlassian, (Metrics, Dashboards, Options)
Champion the Atlassian Product Suite to help drive adoption for the company.

Mandatory Skills/Qualifications:
Bachelor's Degree or equivalent experience
5+ years administering Jira and Confluence in the cloud.
3+ years configuring Jira Service Management (Jira Service Desk)
3+ years of Scripting experience
2+ years of Project Management and/or Scrum experience
Creating solutions for various departments using Atlassian tools.
Working with common Atlassian plugins such as ScriptRunner, Github or Xray.
Understanding of ITIL Framework, Agile practices & Application Security
Merger and Acquisition experience
Excellent Communication skills

Non-Essential Skills/Qualifications:
Experience with Instance & Site Migrations/Unification
Atlassian Certified Cloud Professional (ACP-420, ACP-120)
Working knowledge of Cloud based technologies
Knowledge and experience using Atlassian's REST APIs.
Experience with Okta & Client Workspace integrations
Initiative to identify Value Building opportunities
Experience Building out Security/Group Management.
Atlassian & Slack Integration Experience
A Bachelor's degree is nice to have, but not required.

Call Notes:
There will be one more senior position, this position more focuses into support.
Candidate will be working with application services management team who directly manages IT teams a, currently restructuring previous IT model to engineering model.
They are moving google internal tools like Bugnizer, into new tools and it will be done within the Jira Service Management and Jira Service Desk.

Top Skills:
Jira, confluence, JSM knowledge in the cloud.
Working with project managers, administrators to resolve issues.
Basic administration tasks like configuration, back up, desktop support.
Understanding of Plugins like Script runner, Xray or GitHub is a good to have.

Requirement:
5-10 years of experience as Atlassian/Jira Administrator
2+ years of experience in JIRA/confluence, JSM experience specially in cloud.
1+ project management/Scrum master experience.
People support role, looking for someone who can work with teams and resolve issues.

Education:
Certification in Atlassian Cloud will be required.
Bachelor's not mandatory.
Good to have some knowledge of Trello, not a dealbreaker.

As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.

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