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Sales & Customer Care Representative
4 weeks ago
Berhane Management Group isnt just a marketing firm, were your partner in bringing AT&Ts wireless promise to life. As a Sales & Customer Care Representative in Chattanooga, youll focus exclusively on cell phone solutions, guiding households through simple, stress-free choices that fit their digital lifestyle. As a Sales & Customer Care Representative, you specialize in pairing residential customers with the worlds most reliable mobile network. The AT&T Sales & Customer Care Representative will consult on the latest AT&T smartphone devices and wireless service packages, ensuring each client receives a personalized solution.
Core Functions of the Sales & Customer Care Representative Respond to residential customer inquiries on AT&T cell phones, wireless plans, promotions, and billing, delivering accurate and professional support. Educate customers on AT&T devices and plan options, explaining features, bundled wireless services, and promotions with clarity to build trust and confidence. Assess household connectivity needs and recommend tailored AT&T cell phone solutions that emphasize reliability, speed, and long?term satisfaction. Process activations, upgrades, payments, and service orders with precision while ensuring CRM accuracy, billing compliance, and proper account documentation.
Troubleshoot device issues and escalate complex service concerns to AT&T technical teams for timely and effective resolution. Achieve and exceed wireless sales goals by closing transactions efficiently, applying promotions, and reinforcing AT&Ts value?driven service plans.
