Professional Services Consultant III
4 weeks ago
The Professional Services Consultant III will leverage industry, product, application and operational knowledge in support of the business unit. The consultant will have an advanced understanding of the working challenges of client risk and operations management. This position will support the DDM product solutions, in the following manner:
What you’ll do
Interface directly with client to determine project requirements and client expectations
Ability to consult with clients on innovative and non-traditional solutions
Interpret client requirements and design criteria including but not limited to data attributes, output parameters, and reporting needs
Coordinate on behalf of the client with IT solution teams in order to ensure successful delivery of solution
Confirm, in writing, project specifications with client and submit to IT/Fulfillment Team
Coordinate on behalf of the client with other Global Operations Value Chain components (Client Implementation and Customer Care) as it relates to changes impacting those groups
Understand the ecosystem within which the business unit operates and the impact of changes requested by clients
Maintain an understanding of existing platform capabilities and go forward technical priorities
Provide in-cycle support, regularly communicating progress towards solution delivery and invoking change management process where necessary
Provide post-production support to clients, including but not limited to research and requests for enhancements
Interpret complex client data sets, provide analyses using Microsoft Excel, proprietary internal tools, and SQL, and draw relevant insights in order to make recommendations that add value to our clients’ marketing efforts
Initiate all research relative to client inquiries and respond to client, particularly in post-sales cycle
Serve as the liaison for the client and the Sales team, clearly communicating client expectations to IT/Fulfillment Team and coordinating with them on technical specifications and timing
Conduct client audits/quarterly business reviews
Maintain complete and accurate documentation in support of the client
Follow-up with client after project delivery to uncover opportunities, changes and efficiencies based on program results against client expectations
Work closely with Sales to ensure successful turnover and implementation of client expectations on new and on-going projects
Support Sales team with consultative knowledge to assist with sales opportunities
5-10% travel required to client site, as needed
What experience you need
Bachelor’s degree from accredited college or university
Extensive and verifiable personal client relationship building skills
Strong business acumen in client success management
Strong analytical skills
Superb organization, time-management and interpersonal skills; ability to self-start
Excellent verbal and written communication skills, including facilitation of formal and informal client presentations
What could set you apart
PMP certification
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