Field Engineer 4

4 weeks ago


Wilmington, United States ThreePDS Inc. Full time
WANTED - Field Technicians with Break/Fix Experience

JOB DETAILS

Fed Ex Part Pick-up Address: Wilmington, MA 01887
Average Weekly Mileage: 250-350 per week (Possbility of being more or less miles depending on workload) NOTE: Candidate(s) are NOT paid to drive to and from work/FedEx Pick-up Address. All mileage during the day to work locations are reimbursed per the standard mileage.
Job Description:
  • As a Field Engineer 4, you will work in a highly directed environment.
  • Your assignments will include repair activities such as replaceable unit swapping, image loading, and unit testing using a detailed script.
  • You will also perform other non-troubleshooting duties.
  • Direction will be provided by script, help desk or service desk in a Next Business Day (NBD) and/or Same Business Day (SBD) service delivery environment.

Responsibilities:
  • PLS Support for calls such as Dell ClientTransformation Services calls, installing and servicing PCs, and PC peripherals and/or electronic equipment
  • Takes service calls and performs incident specific activities as directed by Help Desk, Service Desk or script
  • May perform routine installs, moves, adds and changes as part of a directed team, including:
  • Complex desktop and laptop break fix work
  • Whole unit replacement
  • Simple desktop printer fixes
  • Load software with a script

General Job Information:
  • Candidate will be taking PC hardware break fix calls at various locations.
  • Must have reliable transportation.
  • Must be able to pass drug and background screening.
  • Must be able to complete required product training.

Required Skills:
  • DELL Desktop PC including break/fix
  • Computer Install/Support
  • A+ Certification (Preferred, not required)

Screening Requirements:
  • Must be able to pass drug and background screening
  • Any required certifications specific to this role

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