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Service Associate II

3 months ago

Shepherdsville, United States UPS Full time
Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Healthcare Service Associate II

The primary component of our Healthcare team is order fulfillment, including receipt of our customers' priority healthcare products into our warehouse facility, placement of stock into storage, receiving orders, picking and packing orders, shipping orders, and conducting customer service support. Our healthcare team members provide an important service for the world's medical devices, testing equipment, pharmaceuticals and more.

Speed, consistency, flexibility and visibility are delivered to our clients through our customer first approach. For us, it's more than a package, it's a patient. Healthcare Service Associates II help our clients become more efficient, which allows them to focus on their core competencies, better serve their customers, and improve the products and services they offer.

  • The ability to lift up to 70 lbs
  • An ability to perform all warehouse activities including but not limited to picking, packing, shipping, receiving, put-away, cycle count, and inventory audit
  • Utilize radio frequency (RF) scanners to electronically perform warehouse activities
  • Perform all tasks using defined job processes with a high level of accuracy and minimal supervision
  • Utilize computer-based warehouse management system (WMS) to perform all warehouse activities including outbound process, inbound process and inventory control.
  • Ensure transaction accuracy along with safety and quality compliance.
  • Works in a variety of environments to include temperatures in the ambient warehouse, refrigerated storage spaces, or freezer spaces.
  • Successful completion of background check and a drug screen is required.
  • Excellent weekly pay
  • 401(k)
  • Medical, dental and vision after waiting period.
  • Delivers hands-on work, typically related to the core UPS business operations. Follows established processes and procedures to execute work efficiently and safely.

    Performs manual work that requires skills developed through formal training or work experience. Works within established procedures and guidelines. Completes assigned tasks with a moderate degree of supervision.

Manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded. Supports business products by collaborating with vendors, customers, and other internal support groups. Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, profitability, etc. Performs a variety of financial activities including forecasting, allocations, adjustments and creating annual business plans to meet business unit and corporate initiatives. Responsible for retaining and strengthening customer relationships which may include face to face customer service. Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.