Sales Associate

2 weeks ago

Spokane, United States Ace Hardware Full time

Job Description Notice to Applicant about this Employer: You are applying for a job with an independently owned cooperative member of Ace Hardware Corporation, who operates this Ace Hardware store, not Ace Hardware Corporation. The independent store owner alone is responsible for and independently makes all decisions concerning employment related matters, including hiring, firing, discipline, supervision, staffing and scheduling. Ace Hardware Corporation will not receive a copy of any applications submitted for this position and will have no control over interviews and/or hiring decisions, does not control and is not responsible for the employment policies and practices of the independent store owner. If hired, the independent store owner will be your only employer. Ace Hardware Corporation is not the employer for this position. The Ace Hardware trademarks, logos and designs are owned by Ace Hardware Corporation and used by independent store owners under a license from Ace Hardware Corporation.About Ash & Rowan ACE, Ace on Francis, Ace at Indian Trail We are family owned businesses thriving to achieve the best possible customer service to our customers while developing lasting relationships. The owners have grown the business dramatically in the last 21 years with hard-work and dedication, now having three locations. We operate by our core values: we are a family, honesty is key, we are customer focused and personalize our customer's experiences, communicate responsibly, never stop learning and growing, play nice, work hard, and have fun, embrace change, and we encourage leadership. We are a family at Gregg's Ace stores and take care of our employees. We emphasize growth in our team members and do our best to help everyone take themselves to the next level as an employee and as an individual. Reliability, dedication to the business, and honesty will take you to great places within the businesses.General SummaryThe Sales Associate's primary role is to assist customers and provide a positive experience to fostering customer loyalty. Associate's will assist in the receiving, stocking, pricing of all merchandise and help maintain a clean and orderly merchandise presentation and overall store cleanliness. Essential Duties & ResponsibilitiesEssential duties and responsibilities are as followed: *additional responsibilities may be assignedCustomer Service:• Provide a positive representation of Ash & Rowan ACE and ACE on Francis and Ace at Indian Trail • Proactively assist customers in solving problems.• Within your first month you will be scheduled for cashier shifts to learn all front end processes to ensure a smooth running store. • Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.• Possess a friendly outgoing demeanor; work well with customers as well as associates.• Ensure all pages and calls are answered promptly, courteously and effectively.• Forward any customer complaint that cannot be handled to a member of management.• Possess strong product knowledge and knowledge of store layout and location of products.• Assist customers throughout the store with personal, customized service based on the premise of amazing every customer, every time.•Participate in at least 25 hours of training each year. Store Operations• Assist in creating a positive, professional and safe work environment.• Assist with receiving, checking in and stocking of merchandise throughout the store.• Assist with maintaining back stock levels.• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area.• Assist with providing a clean and orderly sales floor, including end caps and ad merchandise.• Assist with merchandise resets through the store.• Provide assistance to Store Manager, i.e. price changes, special orders, and online orders. • Ensure signage is current throughout the store.• Communicate any merchandising, cost control or sales idea to Store Manager.• Participate in store meetings.• Be professional in appearance and actions.• Perform all other duties as assigned.Requirements Education/TrainingHigh School Diploma or GED equivalent. Retail experience preferred, this does not include fast food industry. ExperienceThree years of formal retail experience preferred. Familiarity with Microsoft and PC operations is recommended. Hardware knowledge, even better Physical DemandsThe physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of the job.While performing the duties of this job, the associate must be able to hear, speak, and see to clearly communicate with customers and other team members. The job requires extended periods of standing. Associate must be able to lift at least 80lbs.$16.28-$17.50

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