Current jobs related to Tier 2 Service Desk Technician - Ann Arbor - TEKsystems
-
Tier 2 Service Desk Tech/Tech Support
3 days ago
Ann Arbor, United States Conexess Full timeTier 2 Service Desk Tech/Tech Support - Hybrid on-site 4 days/week Job Description - Provides second -tier support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email, and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely...
-
IT Service Desk Technician
2 months ago
Ann Arbor, United States TEKsystems Full timeDescription: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Especially...
-
Field Services Technician II
2 weeks ago
Ann Arbor, Michigan, United States Trinity Health - IHA Full timeJob SummaryThis position provides primary support for end-user device and network hardware to IHA providers and staff, as well as secondary application support.Responsibilities include end-user device setup, application implementation and rollout, software maintenance; support for hardware and software related issues, concerns, and enhancement...
-
IT Service Desk Technician
1 month ago
Ann Arbor, MI, United States TEKsystems Full timeDescription:This position will be a Tier I / Tier II IT Support role.Excellent customer service skills. Phone/chat support experience a plus because of remote work.Proficiency with Windows and MacOS. Experience with Linux a plus.Experience in a scientific or academic setting a plus. Doesn’t have to be IT.Basic scripting skills a plus (Especially...
-
Automotive Service Technician
1 month ago
Ann Arbor, Michigan, United States LaFontaine Buick GMC of Ann Arbor Full timeJob SummaryWe are seeking an experienced Automotive Service Technician to join our team at LaFontaine Buick GMC of Ann Arbor. As a key member of our service department, you will be responsible for performing vehicle repairs and maintenance work in accordance with dealer and factory standards.Key ResponsibilitiesPerform vehicle repairs and maintenance work as...
-
Front Desk Coordinator
1 month ago
Ann Arbor, Michigan, United States National Vision Full time{"title": "Front Desk Receptionist", "description": "Job SummaryWe are seeking a highly organized and customer-focused Front Desk Receptionist to join our team at National Vision. As the face of our stores, you will be responsible for providing exceptional service to our customers, ensuring a smooth flow of patients through the store, and maintaining...
-
Automotive Service Technician
2 weeks ago
Ann Arbor, Michigan, United States Firestone Complete Auto Care Full timeAutomotive Technician Job DescriptionAt Firestone Complete Auto Care, we're seeking a skilled Automotive Technician to join our team. As an Automotive Technician, you will be responsible for diagnosing and repairing complex issues with vehicles, while also providing exceptional customer service and leading a team of technicians.Key Responsibilities:Diagnose...
-
Front Desk Representative
2 weeks ago
Ann Arbor, Michigan, United States Schulte Companies Full timeFront Desk Agent Role at Schulte CompaniesWe are seeking a skilled and friendly Front Desk Agent to join our team at Schulte Companies. As a key member of our front desk team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.Key Responsibilities:Greet and check in guests, ensuring a warm and...
-
Automotive Service Technician
2 weeks ago
Ann Arbor, Michigan, United States Audi, Porsche, Volkswagen of Ann Arbor Full timeJob Title: Automotive Service TechnicianGermain of Ann Arbor is seeking a skilled Automotive Service Technician to join our team. As a key member of our service department, you will be responsible for diagnosing and repairing vehicles to the highest level of quality.Responsibilities:Perform work specified on the repair order with efficiency and in accordance...
-
Automotive Service Technician
2 weeks ago
Ann Arbor, Michigan, United States Audi, Porsche, Volkswagen of Ann Arbor Full timeJoin Our Team as an Automotive Service TechnicianWe are seeking a skilled Automotive Service Technician to join our team at Audi, Porsche, Volkswagen of Ann Arbor. As a key member of our service department, you will be responsible for performing high-quality repairs and maintenance on a variety of vehicles.Responsibilities:Diagnose and repair vehicle issues...
-
Field Service Technician
2 weeks ago
Ann Arbor, Michigan, United States Diedre Moire Corp. Full timeJob Title: Field Service TechnicianAt Diedre Moire Corp., we are seeking a highly skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for installing, repairing, and maintaining CNC machine tools at customer sites.Key Responsibilities:Install and commission CNC machine tools at customer sitesPerform...
-
Automotive Service Technician
2 weeks ago
Ann Arbor, Michigan, United States Audi, Porsche, Volkswagen of Ann Arbor Full timeJob Title: Automotive Service TechnicianGermain of Ann Arbor is seeking a skilled Automotive Service Technician to join our team at Audi, Porsche, Volkswagen of Ann Arbor. As a key member of our service department, you will be responsible for performing high-quality repairs and maintenance on vehicles to meet the dealership's...
-
Front Desk Representative
1 week ago
Ann Arbor, Michigan, United States Schulte Companies Full timeKey Responsibilities:As a Front Desk Agent at Schulte Companies, you will be responsible for providing exceptional guest service, handling cash and credit card transactions, and maintaining a clean and organized front desk area. You will also be responsible for greeting guests, answering phone calls, making reservations, and providing information about hotel...
-
Automotive Technician
4 weeks ago
Ann Arbor, Michigan, United States Valvoline Instant Oil Change Full timeJoin Our Team as an Automotive TechnicianWe are seeking a skilled and enthusiastic Automotive Technician to join our team at Valvoline Instant Oil Change. As an entry-level lube technician, you will play a vital role in ensuring our guests' vehicles are safe and well-maintained.Key Responsibilities:Provide top-tier customer service while performing...
-
Front Desk Representative
2 weeks ago
Ann Arbor, Michigan, United States Arbor Lodging Management Full timeJob Title: Front Desk AgentArbor Lodging Management is seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is the first point of contact for our guests, responsible for providing exceptional service and ensuring a seamless experience. This role requires a strong ability to multitask, work in a...
-
Help Desk Support Representative
2 weeks ago
Ann Arbor, United States TEKsystems co Allegis Group Full timeDescription:The Help Desk Representative will be located in Ann Arbor, MI, providing effective, live, Level 1 support. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems including proprietary software, as well as hardware and peripheral...
-
Help Desk Support
1 month ago
Ann Arbor, United States TEKsystems Careers Full time*Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...
-
Help Desk Support
1 month ago
Ann Arbor, United States TEKsystems Full time*Description:* The Help Desk Representative will be located at the clients headquarters in Ann Arbor, MI, providing effective, live, Level 1 support for client In-Store Operators. You will be taking roughly 15-30 calls a day inbound regarding a number of technical related issues. This representative will remotely diagnose and resolve routine problems...
-
Front Desk Coordinator
4 weeks ago
Ann Arbor, Michigan, United States Probility Therapy Services Full timeJob DescriptionWe are seeking a highly motivated and dedicated receptionist to join our team at Probility Physical Therapy in Ann Arbor. As a receptionist, you will be the first point of contact for patients and visitors, providing a warm and welcoming experience.The ideal candidate will have excellent communication skills, be able to multitask, and maintain...
-
IT Support Specialist for User Assistance
2 months ago
Ann Arbor, Michigan, United States Zolon Tech Full timeZolon Tech is seeking a dedicated IT Support Specialist to join our team, providing essential support to our IT and telecommunications services. This role is crucial in facilitating the mission of our organization, ensuring that all technical operations run smoothly and efficiently. Key Responsibilities: Act as the primary point of contact for users needing...
Tier 2 Service Desk Technician
2 months ago
Description:
Being the first line contact for IT Help Desk interactions with the business answering the help desk phone line and being the first response to tickets. With a focus on excellent customer service and quick remediation.
Build, provision, and configure corp PCs with a focus on excellent customer service and quick remediation.
Note customer problems and log information in Service Now ticketing system.
Assist end-user with self-fix guidance and provide them with walk-throughs to fix the problem.
Gather information regarding problems that cannot be solved by Tier 1 so that problems can be escalated to the proper team.
Provide training to users in response to resolution of technical questions or issues.
Provide technical support for all IT issues via remote support, instant messaging, phone, email, and visits to offices.
Handle technical requests such as password resets, software installs, and other service requests.
Qualifications
Must possess strong problem-solving, organization, and documentation skills.
Must possess strong customer communication and interpersonal skills sufficient for daily interaction with company team members and delivery of superior customer service.
Strong understanding of Windows 10, Mac OS, and Microsoft Office 365 Suite
Skills:
provisioning, help desk, windows operating systems, mac os, active directory, windows, help desk support, service desk, ticketing system, servicenow, comptia a+, remote support
Top Skills Details:
provisioning,help desk,windows operating systems,mac os,active directory,windows,help desk support,service desk,ticketing system,servicenow
About TEKsystems:We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
by Jobble
