Desktop Support Technician
3 weeks ago
Immediate need for a talented Desktop Support Technician. This is a 12+months contract opportunity with long-term potential and is located in Charles City, IA (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID:24-46925
Pay Range: $24 - $25/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:
- Repair, test, image, and clean PCs, laptops, monitors, printers, and other related hardware.
- Maintain, analyze, and troubleshoot software and computer peripherals.
- Set up, configure, and add all hardware components as needed.
- Manage asset management tasks, including install, move, add, and change processes.
- Participate in large IMAC events, especially for client printer migration and PC refreshes.
- Ensure that all tickets requiring follow-up work and/or calls receive appropriate attention.
- Provide technical support to end users in person, requiring comfortable face-to-face interactions.
- Back up and transfer end-user data as necessary.
- Assist in developing and documenting improvements to current processes.
- Collaborate with coworkers to resolve end-user technical issues across the program.
- Support the Site Leader in executing established processes and escalations.
- Manage multiple projects simultaneously.
- Work effectively in an enterprise environment.
Key Requirements and Technology Experience:
- Key Skills: Troubleshooting, Installation, Configuration, Breakfix
- CompTIA A+ certification is required, or willingness to obtain within 90 days after conversion.
- Lenovo warranty certifications are a plus.
- Strong troubleshooting skills for both hardware and software issues.
- Ability to read and follow written instructions meticulously.
- Excellent customer service skills.
- Monday to Friday, 8 AM to 5 PM.
Our client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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