Guest Services Team Member

2 weeks ago

Casper, United States The Sports Facilities Companies Full time
GUEST SERVICES TEAM MEMBER - WYO Sports Ranch

Sports Facilities Management, LLC

LOCATION: Casper, WY

DEPARTMENT: GUEST SERVICES

REPORTS TO: OPERATIONS MANAGER

STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

WYO Sports Ranch is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Casper, WY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

WYO Sports Ranch is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. The Guest Services Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
  • Greet guests and provide information and way finding as needed
  • Provide courteous and friendly first-in-class service to all guests
  • Be knowledgeable for guests on various matters such as transport, restaurant advice, etc.
  • Be knowledgeable about facility programs (format, pricing, meeting dates/times)
  • Operate multi-line phones
  • Record waivers and event information
  • Maintain confidentiality and discretion with guest and Team Member information
  • Professionally resolve guest concerns and complaints and/or direct to appropriate manager
  • Know and enforce the venue policies and procedures
  • Complete special projects, daily assignments, and other duties as assigned
  • Manage the inventory of the office supplies and reorder items as needed
  • Assist with venue preparation for events
  • Assist during major events with event and parking operations
  • Assist and transport guests as needed around the facility during events
  • Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
  • Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
  • Excellent communication skills, both verbal and written
  • Ability to maintain focus in a high-volume, fast-paced environment
  • Customer service and cash handling experience preferred or quick study
  • Must be at least 16 years of age
WORKING CONDITIONS AND PHYSICAL DEMANDS:
  • Must be able to lift 30 pounds waist high
  • May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
  • Will be required to operate a computer
  • Facility has intermittent noise

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