Member Services Concierge

1 week ago

West Palm Beach, Florida, United States Popstroke Full time
About PopStroke

Welcome to PopStroke, where we've reinvented the classic pastime of mini-golf into an extraordinary experience. Imagine a place where the charm of traditional mini-golf meets innovative technology and custom-designed courses, where playful challenges unfold against the backdrop of beautifully designed landscapes. This is PopStroke - where the pure joy of mini-golf extends beyond family outings and date nights to welcome guests of all skills and ages seeking a unique and memorable entertainment and culinary experience.

PopStroke currently has 16 locations across Florida, Texas, Arizona, Alabama, South Carolina, and Nevada with 1 additional venue under development and expected to open by the end of 2024.

We're looking for awesome folks to join our PopStroke team as we embark on an epic expansion journey. If you're all about fun, hard work, and creating memories, you're in the right place

About the role

Popstroke is seeking a dynamic and experienced Member Services Concierge to join our opening team in Palm Beach. This role will serve as an ambassador to our members and provide personalized services to cater to their individual needs and preferences. Additionally, you will assist with planning and organizing member events, and manage the membership reservation program. Strong communication skills, creative problem-solving abilities, a sense of urgency, professionalism, and a commitment to maintaining privacy are essential for success in this position.

Reports to: Membership Manager & General Manager

Full-Time, Exempt

What you'll do
  • Provide personalized and attentive service to members, addressing their needs and preferences with professionalism and efficiency.
  • Provide exceptional guest service and foster strong relationships with members.
  • Ensure that every guest is recognized meaningfully.
  • Assist with creating and managing a member event schedule, including planning, organizing, and hosting monthly receptions and dinners at the venue.
  • Distribute and track member guest passes, ensuring accurate records are maintained.
  • Cultivate and nurture relationships with partners and businesses in the area to effectively manage the membership reservation program.
  • Collaborate with cross-functional teams, such as the marketing department, to promote venue services and events.
  • Assist with creating member communications, including newsletters, promotional materials, and special event announcements.
  • Stay updated on industry trends and best practices to continuously enhance the member services experience.
  • Maintain accurate and up-to-date records of member interactions and preferences.
  • Handle member inquiries, feedback, and complaints in a timely and professional manner.
  • Collaborate with the management team to develop strategies for improving member satisfaction and retention.
  • Maintain a service mindset and delivery of service standards and expectations appropriate around influential and discerning guests, and understand their unique interests, preferences, and desired experiences.
  • Support strategic initiatives related to building a strong membership base and enhance events and create exceptional experiences to build loyalty.
  • Keep the Membership Manager and General Manager promptly and fully informed of all issues.
  • Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
  • Perform other duties and responsibilities as required.
Qualifications
  • At least 3 years of experience in delivering excellent customer service, preferably within the hotel/club industry.
  • Excellent guest service skills.
  • Self-motivated.
  • Proven track record of leading initiatives, achieving goals, and succeeding in a team environment.
  • Strong communication and interpersonal skills, with the ability to build relationships with clients.
  • Highly organized and detail-oriented, with the ability to manage multiple tasks and projects simultaneously.
  • Must be able to work flexible hours, including evenings and weekends.
  • Must be ale to work in a fast-paced environment, multiple tasks to be handled under time constraints.
  • Professional appearance and demeanor.
  • Creative problem-solving abilities.
  • Unwavering professionalism and commitment to maintaining privacy.
  • Strong sense of urgency and ability to prioritize tasks effectively.
  • Proficiency in Microsoft Office Suite.
  • Ability to work independently and as part of a team.
  • Must be able to lift and carry 35 pounds; stand, walk or sit for extended period of time; work in indoor and outdoor environment.
PopStroke participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

PopStroke is an Equal Opportunity Employer.

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