Hotel Front Desk

4 weeks ago

Duluth, United States Country Inn & Suites Full time

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today We have openings for days, mid-shifts, second shift and night audits. Tell us what your availability is. Responsibilities: • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date • Field customer complaints when necessary • Work with the housekeeping staff to ensure rooms are ready for new guests • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs Qualifications: • High school graduate, GED recipient, or equivalent • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Well-versed in taking telephone calls and handling stressful situations • Displays impeccable interpersonal, time management, organizational skills, and customer service skills About Company: IGO Legacy Hotel Group is a hospitality company committed to providing a memorable guest experience, personal growth for employees, and enriching the communities we serve. We own and operate several hotels, including Country Inn & Suites located in Duluth, MN, along with other properties in the Midwest region.

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