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Director of Customer Experience

2 months ago

Henderson, United States Papaper Full time

Inno supps

is one of the fastest growing supplement companies in the industry. To reach the goal of our mission, we have committed to pioneering

INNO vation by proving the most effective and healthy products on the market, free of artificial sweeteners, fillers, or harmful additives. We believe in fostering a community that embraces a lifestyle centered on vibrant health and enduring wellness. As the Director of Customer Experience, you will play a critical role in developing new data-driven business opportunities and identify and implement customer retention strategies for revenue growth and maximizing the lifetime value (LTV). The Director of Customer Experience will successfully and continuously find and develop new avenues to expand the brand and oversee customer-relationship management for sales growth. The long-term goals of the organization are the upmost priority for the person in this role. The incumbent will be an out of the box and analytical thinker who constantly recommends and implements new product revenue strategies and/or services to obtain optimal revenue growth. Primary Duties: Hires, manages, audits, coaches' team of outbound agents making calls to existing and prior customers for incentivized offers. Analyzes, plans, carries out initiatives to increase subscription revenue, subscription count, and overall company revenue. Analyzes, plans, carries out initiatives to decrease customer churn. Analyzes, plans, carries out initiatives to increase customer experience (CX) for complete customer journey including but not limited to initial brand recognition online, experience on site, purchase, shipping, receiving product, through post purchase follow up. Collaborate with cross-functional teams to tell a story through data analytics and customer feedback to enhance customer experience and increase customer retention. Foster brand and customer loyalty/retention and drive a customer-centric approach to business operations including but not limited to analyzing customer survey feedback to understand needs and satisfaction. Identify gaps and implement solutions to increase overall LTV (Lifetime Value) and AOV (Average Order Value). Implement, analyzing data and facilitate storytelling reports to key stakeholders for the Rewards/Loyalty program Identify and analyze trends based on pricing and subscription models to be able to collaborate and contribute ideas to maximizing pricing and subscription models. Desired Qualifications: BA in Business, Marketing, or other relevant field preferred or an equivalent of combined relevant work experience. 3+ years' experience with Shopify, required. 2+ years' experience with Tableu, preferred. Experience with ChrunBuster, and Recharge (or other relevant experience), preferred Excellent collaboration and teamwork skills. Excellent organizational skills and strong attention to detail. Strong analytical skills and proficiency using web analytics (e.g., Googe Analytics). Data Analytics Certificate, preferred.

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