Front Desk Agent

3 weeks ago

Portland, United States Columbia Hospitality Full time
Front Desk Agent | Inn at the Convention Center

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status
  • Hourly Pay Range: $17.00 to $19.00 DOE
  • Commuter/Parking Allowance
  • Tip/Tip Pooling Eligible
  • Get Paid Daily (Make any day payday)
  • Paid Time off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Online Learning Platform to Help You Grow
  • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks
  • Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
  • Be knowledgeable and proficient with the property management system.
  • Operate the PBX and Radio paging system according to procedures.
  • Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
  • Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
  • Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
  • Conduct adequate follow-up with both guest and fellow team members.
  • Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
The Nitty Gritty
  • Previous hospitality or customer service experience preferred.
  • Previous experience with WebRezPro is preferred.
  • Previous experience in cash handling & computerized Point of Sale system preferred.
  • Strong written and verbal communication skills required

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:
Centrally located in the Lloyd District is the effervescent Inn at the Convention Center. Our prime location makes this property the best hotel in Portland for guests attending expos, fairs, festivals, and conventions at the massive Oregon Convention Center or concerts and NBA games at the Moda Center. Our unique location puts you square in the middle of all the action, working alongside a tight team of hospitality professionals dedicated to the functionality and friendliness of the Inn at the Convention Center.

The Fine Print
Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.

Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect

Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award-winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centers, and distinctive venues. Columbia Hospitality has been consistently recognized as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.

  • Front Desk Agent>

    7 months ago

    Portland, United States Aimbridge Hospitality Full time

    Aimbridge Hospitality - Westin Portland Harborview [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...

  • Front Desk Agent

    6 months ago

    Portland, United States Canterbury Hotel Group Full time $16

    **Front desk evening shift 3 pm-11 pm**JOIN OUR TEAM !!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. If you have a...

  • Front Desk Agent

    2 weeks ago

    Portland, United States Atrium Hospitality Full time

    Provide exceptional customer service by being engaging and taking sincere interest. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established. Quickly task-switch at any giv Front Desk, Agent, Hotel

  • Front Desk Agent

    1 month ago

    Portland, United States Aimbridge Hospitality Full time

    Join the Westin Family Today! Full benefits available (medical , dental, vision, 401 K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $21 pe Front Desk, Agent, Hospitality, Operations, Hotel, Reservations

  • Front Desk Agent

    2 months ago

    Portland, United States Westin Portland Harborview Full time

    Job Summary: Join the Westin Family Today! Full benefits available (medical , dental, vision, 401K), 80 Hours of paid time off. Enjoy great perks like hotel & travel discounts, free gym access, and much more! See below for details! This position starts at $18 per hour The Westin Portland Harborview is currently seeking a part time Front Desk Agent. Must...

  • Front Desk Associate

    4 weeks ago

    Portland, Maine, United States Westin Portland Harborview Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at the Westin Portland Harborview. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a seamless check-in and check-out experience for our guests.ResponsibilitiesGuest Service: Greet...

  • Front Desk Agent

    4 weeks ago

    Portland, United States PDK Hotel Group Full time $16 - $18

    We are looking for new staff members to join our hotel team! We're looking for someone who will share our belief that our guests should be provided with a personal and wonderful experience, pleasant stay, and smooth checkout. We are looking for people with a great attitude, customer service, and enthusiasm. The Front Desk Agent/Staff Member should work well...

  • Front Desk Representative

    4 weeks ago

    Portland, Oregon, United States Courtyard Portland East Full time

    Job Title: Front Desk AgentAt Courtyard Portland East, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:The Front Desk Agent is responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay. This role requires a strong ability to multitask, prioritize tasks, and maintain...

  • Portland-Front Desk Agent

    5 months ago

    Portland, United States Giri Hotel Management LLC Full time

    DescriptionCalling all Customer Service Superstars! The Hilton Garden Inn Portland Airport is now hiring for a Front Desk Agent Full & PartTime. Must be detail oriented, able to work on own and in a team, and must have good communication skills. Full/Part time hours available. The salary is $18.00/hour Why Giri Hotels? Benefits to working at our hotel...

  • Front Desk Agent

    5 months ago

    Portland, United States Courtyard Portland North Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent

    6 months ago

    Portland, United States Courtyard Portland Tigard Full time

    InnVentures Overview: Driven by an innovative, entrepreneurial spirit, InnVentures has a culture of building teams that produce winning results. We operate over 75 hotels in 20+ states for some of the Nations largest REITs and private real estate owners, in addition to a large portfolio of individual and family-owned hotels. Throughout our 40-year history we...

  • Front Desk Agent l Aloft Hotel Cascade Station

    4 months ago

    Portland, United States PM Hotel Group Full time

    Balance rooms and room inventory daily. Post and balance charges and settlements in a timely and efficient manner. Maintain files and reset the systems for next day operations. Summary of Essential Job Functions Approach each guest interaction with t Hotel, Agent, Front Desk, Station, Computer

  • Front Desk Agent

    3 months ago

    Portland, United States Sage Hospitality Full time

    Why us?: The AC Portland Downtown is seeking a Front Desk Agent to join our team in serving guests with creativity and passion. Connect to the Pacific Northwest at AC Hotel Portland Downtown. Designed for modern travelers, our pet-friendly hotel in Portland, Oregon draws on its European style and prime City Center location to curate a thoughtful travel...

  • Front Desk and Night Audit

    6 months ago

    Portland, United States Canterbury Hotel Group Full time $16 - $18

    Join our team at Holiday Inn Express and Suites Cascades Station!!We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If...

  • Front Desk Agent

    5 months ago

    Portland, United States La Quinta Portland Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    3 months ago

    Portland, United States Courtyard Portland East Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    4 weeks ago

    Portland, Oregon, United States Aimbridge Hospitality Full time

    Job SummaryAs a Front Desk Agent at Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. This role requires a positive and upbeat personality, excellent communication skills, and the ability to work in a fast-paced environment.ResponsibilitiesRegister guests and...

  • Front Desk Agent

    5 months ago

    Portland, United States Pyramid Global Hospitality Full time

    Overview Come be a part of something bigger! Pyramid Global Hospitality is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer: Full Time employees have access to Medical and Dental...

  • Front Desk Agent/ Night audit

    2 months ago

    Portland, United States MKM Hotels Full time

    Job Summary Front Desk Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making and modifying reservations, hotel operator, and concierge duties. Providing attentive,...

  • Front Desk Agent

    2 days ago

    Portland, United States Comfort Suites Meridian Full time

    We are seeking an ambitious, dependable, self-starting and customer service driven Front Desk to join our team! The candidate must have flexible availability that include working weekends and holidays. 2pm-10pm shifts POSITION SUMMARY: Provide sales and customer service functions related to guest registration, reservations and revenue collections, in a...