Technical Specialist

Job Description Backup Administrator (L3) is an individual contributor role and will be responsible to provide level 3 operations support to our clients Storage and Backup environments. Additional responsibilities include training and mentoring junior members of the operations team. Main Duties: Administer, maintain, upgrade, troubleshoot, and support large complex backup technologies with Commvault as the primary technology with Spectrum Protect, Netbackup as Nice to haves. Nice to have Support for multi-platform Storage environment that includes large fiber channel SAN with multiple directors, servers, storage frame technologies, as well as enterprise backup technologies with an Client on EClient. Perform root cause analysis for major issues and also provide workarounds to ensure business continuity. Identify, analyze and resolve problems specifically in the Backup and Storage environments in general. Change Management: Prepare Implementation plan, rollback plan and test plan, risk and impact analysis for critical or complex changes. Review the change plan and documentation prepared by level 2 engineers or peers. Participate in CAB meetings as needed and assist change management in Assist in the creation of processes and procedures required for service delivery. Perform routine, planned, and emergency maintenance (change planning and implementation) of storage data canter equipment. Identify single-point-of-failure and plan to mitigate the same. Fulfil critical/complex service requests. Availability and capacity planning and management: keep a track of uptime and capacity utilization of Commvault backup and storage systems and publish reports to management. Execute additional tasks given to meet internal IT project milestones and willingness to put in additional hours whenever required. Ensure all services are delivered as per agreed SLAs/KPIs, quality and scope. Update / close tickets, and update documents (such as handover documents, root cause analysis, analysis and recommendations to reports, and post-incident reviews) in a timely manner with high quality. Communicate with and log calls with vendors or 3rd parties where necessary in order to resolve issues related to storage technologies. Train, and oversee tasks executed by junior members and stand in for them if needed. Suggest, influence and implement improvements in the environment (such as issue optimization, automation, streamlining process, etc.), thereby contribute to improvement of overall operations delivery and client satisfaction. Commit to finding and fixing issues proactively and ensure all coClientlientells are reviewed each day and major issues are highlighted, helpdesk/vendor tickets opened and actions are taken to resolve. Present reports in weekly governance/monthly governance reviews. Qualifications Requirements: 8 10 years work experience relevant to enterprise-level backup platforms in particular CommVault, EClient Storage, Data Domain, and Hyperscale. Should be a subject matter expert in Commvault, Hyperscale, Data Domain. Broad and in-depth knowledge of backup technologies planning, implementation, and maintenance. Perform data gathering for audits and ensure processes are being followed appropriately. Basic understanding or HIPAA, SOX, SOC, and other audit methodologies. Comfortable working with all levels of management and preparing/delivering presentations over teams/zoom etc... Broad and general knowledge of cloud technologies and backup strategies for cloud. Experience with Commvault and or backup and recovery in a cloud environment (AWS/Azure/Other) Good understanding NFS, CIFS, and Fiber Channel protocols. Very good experience in supporting and managing backup replication. Experience supporting and troubleshooting medium to large scale, multi-site, enterprise storage environments. Knowledge of multiple operating systems like windows, Linux and UNIX . Basic experience on Cisco Nexus Series Switches is an added advantage. Hands-on experience in working on monitoring tools/management platforms. Relevant certifications preferred with Commvault and or Storage Good understanding of operational frameworks like ITIL/ITSM, and operations process. Excellent communication skills verbal and written. Willingness to work in shifts and provide on call support in a 24x7 environment. Willing to work a hybrid remote/onsite schedule. Nice to have - Experience on EClient (VMAX/PMAX, ISILON) with Brocade, Cisco support of some kind. Nice to have - Experience in troubleshooting and maintaining SAN infrastructure performance, hardware, and connectivity. Nice to have - experience on Cisco and Brocade series FC switches. Nice to have - experience on SAN storage provisioning, LUN masking and zoning. Nice to have - Experience on Storage capacity planning, performance analysis, monitoring, reporting, etc.