Patient Care Coordinator

19 hours ago

Holmen, United States RIVER TOWN DENTAL, INC. Full time

We are looking for a DILIGENT and DRIVEN individual to join our talented Patient Care Coordinator teamDo you excel in a fast-paced environment where you communicate and help others? Do you want to join a team where you are supported to reach your full potential and be able to have fun at work? We'd love to talk to you Our Patient Care Coordinators act as the face of Rivertown Dental by being the team that greets our patients as they walk in the door. You'll enjoy a fast-paced environment that will utilize your critical thinking and problem solving skills to schedule appointments for our Doctors and Dental Hygienists, answer questions that patients have, handle billing/insurance information, review financial statements and more The successful candidate will have, but not limited to, professional phone and in-person etiquette, the ability to work independently and on a team, and have moderate to advanced technological skills to work in cloud based programs.About Rivertown Dental:Welcome to Rivertown Dental, a modern, team-first, privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in-house specialty services, as well as abundant opportunities for growth and development.We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and communityPerformance Objectives (including but not limited to):Primary focus: offer exceptional care to each person engaging with our office.Monitors the schedule continuously and ensures all time slots are full at all times and clinicians time use is efficient. Ensures every patient leaves the office with at least one appointment scheduled.Greets and welcomes patients by name to the practice.Ensure HIPAA protocols are followed.Assists patients in navigating their financial, scheduling, and treatment questions.Updates patient records and ensures accurate patient information and documentation of recent treatments, procedures, and payments.Understands ledgers and records payments to the patient ledger with accuracy.Presents treatment plans and offers the RTD financing options.Coordinates the referral process.Performs basic insurance related functions including: accurately send claims and all attachments needed, accurately explain a basic insurance break down to a patient, and accurately break down a ledger and know where balances are coming fromCommunicates with insurance providers to determine if patients are required to make co-payments.Performs general office duties photocopying, filing and faxing.Organizes, cleans, and maintains patient waiting areas as well as front-desk areas.Maintains the functioning of Admin area equipment.Engages in actively learning all new and existing softwareTo ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.Capabilities/Key Competencies:Attention to detail.Exceptional telephone etiquette, organizational skills, and customer service skills. Excellent time management skills.Caring at the core, trustworthy, and dedicated to your profession.Detail oriented, able to multitask and effectively manage time in a fluid daily schedule. RequirementsEducation and ExperiencePreferred: Proficient in dental practice management software Fluent in dental terminology Required: Experience in learning and working with multiple software systems Expert knowledge of general administrative practices. Caring at the core, trustworthy, and dedicated to your profession Physical Requirements: Prolonged periods sitting at a desk and working on a computer.

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