Project Manager

3 weeks ago


Seattle, United States Apex Systems Full time

Project Coordinator IIContract : 11 monthsLocation:

Seattle (onsite 3 days per week)This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments.Primary ObjectivesProvide members with a personalized creative experienceWork intimately with members and coordinate the entire lifecycle of their projectsProvide stellar customer satisfaction at all timesPartnering with Publishing teams to ensure that members enrolled in the proper service packageWorking internally with other departments to ensure that a quality product is delivered in a timely mannerUsing a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occurMeeting all performance and quality metricsInitiating process improvement projects within the department and driving them through to completionBasic QualificationsAssociates Degree2+ years customer service experienceExperience working with high-volume processesWorking knowledge of Microsoft Office ApplicationsAbility to work weekends and overtime as requiredPreferred QualificationsBachelor's degree preferredAptitude to quickly learn new systems and softwareAbility to multi-task & prioritize, with strong organizational and follow-up skillsExcellent oral and written communication skillsWhat theyll be doing:Generate derived demand, and track accuracy with Network fabric owners.Partner with supply chain horizon to finalize vendor allocation decisions to ensure supply availability across 52 week planning horizon.Support weekly ordering and inventory management to support rack landings per specified Network requirements and SLA.Own continuous monitoring, root cause analysis, implementation of corrective actions via process and automation improvements.Identify and track cost savings opportunity.

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