Patient Relations Representative

2 weeks ago

St Louis, United States Kindred Healthcare Full time

ScionHealth is committed to a culture of service excellence as demonstrated by our employees' adherence to the service excellence principles of Pride, Teamwork, Compassion, Integrity, Respect, Fun, Professionalism, and Responsibility. As our most acute level of care, our specialty hospitals offer the same critical care patients receive in a traditional hospital or intensive care unit, but for an extended recovery period. Our clinicians play a vital role in the recovery process for chronic, critically ill and medically complex patients. The Patient Relations Representative serves as a liaison between patients, families, physicians and clinical staff to provide proactive and personalized services to enhance the patient and family experience. Proactively collaborates with leaders and staff to improve patient satisfaction. Proactively obtains resolution of concerns brought forward during daily rounding. Assists patients and families with the completion of the patient satisfaction survey prior to discharge. Essential Functions: A: Job Specific: * Conducts daily rounds on patients to proactively resolve issues and to assure their experience meets and exceeds expectations. * Assists patients and families with the completion of the satisfaction survey prior to discharge. * Attends the Interdisciplinary Care Team meetings and actively participates by bringing issues forward for resolution. * Make recommendations for improvement based on patient and family feedback. * Provide a link between the hospital, patient and families, especially in area of conflict resolution concerning treatment or care. * Provide a formal mechanism for the investigation, resolution and recording of a patient complaint. * Works a flexible schedule as determined by the CEO, with an emphasis on working during the hours when admissions and visits by family members are most likely to occur. This may entail working non-standard shifts (e.g., 11:00am to 7:30pm) and days (e.g. Tuesday - Saturday) and a schedule that changes based on holidays, etc. * Welcomes newly admitted patients and their families to the hospital. * Works with the Admission Coordinator to ensure that rooms are prepped and in place, and that the hospital's external and internal common areas are always tour-ready. * Ensures that new patients receive a completed and standardized Kindred admission kit upon their admission to the hospital. * Explains the Heart Service Recovery program to newly admitted patients and introduces the customer to the staff member who has been assigned to serve as that customer's leadership representative. B: Company Specific * Adheres to dress code, appearance is neat and clean and wears appropriate identification while on duty. * Completes annual health, safety, and education requirements. Maintains professional growth and development. * Maintains confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected. * Demonstrates knowledge of the principles of growth and development over the life span and the skills necessary to provide age appropriate care to the patient population served. * Reports to work on time as scheduled; adheres to policies regarding notification of absence. * Attends all mandatory in-services and staff meetings. * Represents the organization in a positive and professional manner. * Complies with all organizational policies regarding ethical business practices. * Communicates the mission, ethics, and goals of the hospital, as well as the focus statement of the department. * Maintains current licensure/certification for position, if applicable. * Consistently demonstrates Guest Relation's skills to patients, physicians, visitors, employees, and any other individuals with whom they may come in contact. * Consistently follows departmental and hospital Health, Safety, Security, Hazardous Materials policies and procedures. * HIPAA: Conduct job responsibilities in accordance with HIPAA privacy laws, follow hospital policy in provision of patient confidentiality. Able to identify patient confidentiality issues and reports to proper hospital personnel immediately. * Compliance: Conducts job responsibilities in accordance with standards set forth in Kindred's Code of Conduct, Kindred policy and procedures, applicable federal and state laws, and applicable standards. Service Excellence Elements: Pride - (Owning and feeling proud of work quality and our mission.) Performs work that reflects ownership and is a credit to self and positively represents Kindred. Teamwork - (Achieving greater results through cooperation and recognizing contributions.) Cooperates with co-workers while performing duties leading to everyone being able to achieve success and giving recognition where it is due. Compassion - (Listening and focusing on the patient/resident; taking sincere, appropriate actions.) Meets the patients' needs and concerns by consistently acting in a patient-focused manner. Integrity - (Doing the right thing.) Demonstrates adherence to a strict moral or ethical code in performance of duties by always seeking to do the right thing. Respect - (Treating others as they would like to be treated; valuing others.) Acknowledges the worth of others through professional greetings, proper telephone etiquette, patience, and common courtesy. Fun - (Enjoying work and being an enthusiastic participant.) Demonstrates a positive attitude toward work and devotion to the task at hand. Professionalism - (Assuring skills (licensures) are current; looking and acting the part while performing at the highest level.) Keeps skills, competencies and required licensures/certifications current; displays mastery over attitude and behavior and pride in appearance. Consistently performs duties to the best of abilities. Responsibility - (Being accountable, doing what is expected or beyond; assuring what needs to get done, gets done.) Takes ownership of all aspects of duties shown through reliable, timely performance and accountability. Knowledge/Skills/Abilities: * Excellent oral and written communication and interpersonal skills * Intermediate to advanced knowledge of Microsoft Office (specifically Word and Excel) * Demonstrates ability to work will with multiple persons from diverse backgrounds * Demonstrates excellent verbal and non-verbal communication skills, tact, and diplomacy * Good organization skills; values follow through and attention to detail. * Must be detailed oriented, efficient, flexible and proactive DISCLAIMER: This description is designed to indicate the general nature and level of work for this position. It is not intended to describe minor duties or other responsibilities that may be periodically assigned. Education: High School Diploma/College degree in progress Licenses/Certification: LPN preferred; other licensed clinical professionals considered Experience: Minimum of three years experience in hospitality, guest services, or customer service.

  • Patient Service Representative

    1 week ago

    St Louis, United States BJC HealthCare Full time

    The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position Representative, Patient, Patient Services, Service, Switchboard Operator, Board Operator, Retail, Healthcare

  • Payor Relations Support Representative

    2 days ago

    St Louis, United States Heartland Dental- St. Louis Support Office Full time

    Overview: Payor Relations Support Representative Do you have excellent customer service and communication skills? Do you like working with a team to accomplish high level goals? If so, we should talk! Our department is growing to expand the dental payor support to 1,800 doctors and their office teams in the nations largest Dental Service Organization. We...

  • Patient Service Representative

    5 days ago

    St Louis, United States Barnes-Jewish Hospital Full time

    Barnes-Jewish Hospital - 1001 Highlands Plaza Dr W [Medical Office Assistant / Scheduler] As a Patient Service Representative at Barnes-Jewish Hospital, you'll: Handle telephone calls from patients and staff, forward calls requiring triage; Perform receptionist duties with close attention to detail and professionalism; Verify health insurance payment...

  • Patient Accounts Representative

    6 days ago

    St Louis, United States Esse Health Full time

    Esse Health is the largest independent physician practice in the St. Louis Metropolitan area with over 120+ physicians, in 45+ locations, serving nearly 130,000 patients. We are leading the health care community by placing patients and their physicians at the center of health decisions. Esse Health is more than a healthcare provider - it's a place where...

  • Patient Access Representative II>

    3 days ago

    St Louis, United States SSM Health Full time

    SSM Health - 1008 South Spring Avenue [Medical Records Clerk] As a Patient Access Representative at SSM Health, you'll: Greet patients immediately, in a friendly, helpful and welcoming manner; Assist patients in scheduling an appointment that meets their needs; Register new patients, completely and accurately; Verify demographic and insurance information is...

  • Patient Service Representative

    5 days ago

    St Louis, United States BJC HealthCare Full time

    The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position Representative, Medicine, Family, Patient, Patient Services, Service, Healthcare

  • Patient Access Representative, Full Time

    1 week ago

    St Louis, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Patient Access Representative, Full Time

    3 weeks ago

    St Louis, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Entry Level Customer Relations Representative

    2 weeks ago

    St Louis, United States Blue Horizons Development Full time

    We are a leading marketing and advertising company dedicated to providing exceptional solutions to our clients. With our customer-centric approach and innovative strategies, we aim to exceed client expectations and deliver outstanding results. As an Entry Level Customer Relations Representative, you will be responsible for building and maintaining positive...

  • Patient Access Representative, Full Time

    2 weeks ago

    St Louis, United States Mercy Full time

    We're a Little Different Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Patient Access Representative, Full Time

    4 days ago

    St Louis, United States Mercy Full time

    We're a Little DifferentOur mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service. At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine...

  • Community Relations Representative III

    7 days ago

    St. Louis, United States Elevance Health Full time

    Job Description :This is a field based marketing position, and will be in the East Region of Missouri (St. Louis Metro and surrounding Missouri Counties). The Community Relations Rep III is responsible for coordinating and supervising the implementation of strategies related to specific business programs, products, territory or expansion. Primary...

  • Patient Access Representative

    7 days ago

    St Paul, United States Howard County Medical Center Full time

    Patient Access Representative Howard County Medical Center invites applications for the position of Patient Access Representative at its location in St. Paul, Nebraska. The Patient Access Representative registers patients, conducts patient interviews, explains patient bill of rights, and collects patient signature on appropriate forms. This position is also...

  • Patient Billing/Services Representative III

    6 days ago

    St Louis, Missouri, United States Washington University in St. Louis School of Arts and Sciences Full time

    Scheduled Hours40Position SummaryServes as the lead to Patient Billing/Services Representatives; plans, organizes, gives direction, and assists in aspects of the front desk/scheduling team; coordinates office functions and performs specialized/technical duties with minimal supervision; serves as a liaison between consumers (staff, patients, healthcare...

  • Representative, Patient Access

    21 hours ago

    St. Louis Park, United States Park Nicollet Methodist Hospital Full time

    Methodist Hospital is looking to hire a Patient Access Representative to join our team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day. Position Summary: This position is responsible for creating a first impression of Methodist Hospital to our patients,...

  • Labor Relations Associate

    6 days ago

    St Louis, United States Ogletree Deakins Full time

    Position Summary: Our St. Louis office has an opportunity for an experienced mid-level to senior Labor Relations Attorney with 5+ years of labor law experience, including labor arbitrations, unfair labor practice charges, collective bargaining, union campaigns and similar experience, to join the firms dynamic and long-established practice representing...

  • Labor Relations Associate

    4 weeks ago

    St Louis, United States Ogletree Deakins Full time

    Position Summary: Our St. Louis office has an opportunity for an experienced mid-level to senior Labor Relations Attorney with 5+ years of labor law experience, including labor arbitrations, unfair labor practice charges, collective bargaining, union campaigns and similar experience, to join the firms dynamic and long-established practice representing...

  • Patient Service Representative

    6 days ago

    Saint Louis, United States CareSTL Health Full time

    Job DescriptionJob DescriptionCareSTL Health is seeking a qualified Patient Access Representative to join our team!! POSITION SUMMARY: The Patient Access Representative (PAR) effectively manages a high volume of incoming calls from a variety of patients, employees, and outside organizations while providing excellent customer service and attention to...

  • Customer Relations Representative

    7 days ago

    St Louis, United States Kelly Wicks - State Farm Agent Full time

    Benefits: Simple IRA Life Insurance contribution Bonus based on performance Competitive salary Flexible schedule Health insurance Opportunity for advancement Paid time off ROLE DESCRIPTION:Kelly Wicks - State Farm Agent is searching for a competitive team member who can recognize opportunities and strategically turn leads into long-lasting customer...

  • Medical Sales Representative

    3 days ago

    St Louis, United States Patient's Choice Medical Full time

    Company DescriptionPatients Choice Medical is an independently owned rehab company based in St Louis, MO. We specialize in all different kinds of wheelchairs, especially custom chairs. Role DescriptionThis is a full-time hybrid role for a Medical Sales Representative at Patients Choice Medical. The Medical Sales Representative will be responsible for...