Customer Service Representative

2 weeks ago


Cypress, United States CrossCountry Mortgage Full time

**Description**

**CrossCountry Mortgage** started in Cleveland in 2003, when our President and CEO Ronald J. Leonhardt, Jr., had the vision to become a nationwide full-service lender that could provide more to customers meeting their home financing needs, being there every step of the way, and making homeownership dreams possible and affordable. Were continuing to expand our nationwide footprint, and were not stopping any time soon

**We Care** CrossCountry Mortgage offers eligible employees a robust, industry leading benefits package including medical, dental, and vision insurance, as well as a 401(k) plan with a generous employer match We also offer company-provided Short-Term Disability, Employee Assistance, and Wellness Programs. Those who work at our corporate headquarters in Northeast Ohio also enjoy a casual dress code, an on-site market cafe, and an upbeat working environment

**Position Overview:**

CrossCountry Mortgage, LLC. is seeking motivated and energetic individuals who possess a strong desire to begin a new career path with a fast-paced, sales driven and highly compensated industry Our goal is to provide you with the essential tools and foundation to ensure career success and maintain the utmost level of customer satisfaction.

**Job Responsibilities:**

* Taking inbound leads via corporate phone system

* Gathering basic customer information and identifying customer need

* Assist Licensed Loan Officers in obtaining leads by coordinating communication and transferring identified customer via corporate phone system

* Utilize corporate training methods and tactics in converting potential prospects to CCM customers

* Scheduling initial appointments as well as maintaining database to ensure customer service expectations are met

* Appropriately classify and distinguish each lead contacted

* Effectively manage high volume of incoming phone calls

**Qualifications and Skills:**

* High School diploma or equivalency degree

* 1-year experience as a telemarketer or similar sales/customer service role

* Strong verbal communication skills via phone

* Microsoft Office Suite (i.e. Word, Excel, PowerPoint and Outlook)

* Ability to successfully apply training to live interactions with CCM clients both internally and externally

* Consistently adhere to and meet deadlines under pressure

* Ability to problem solve and welcome constructive criticism

* Attention to detail, multi-tasking, time management, follow-up

* Must be willing to work in a team atmosphere

CrossCountry Mortgage, LLC offers **MORE** than a job, we offer a career. Apply now to begin your path to success

**CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit** .

#LI-JZ1



  • Cypress, United States Fan2see Productions Llc Full time

    Overview: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys interacting with people and has...


  • Cypress, United States U-Haul Full time

    Location: 21326 FM 529, Cypress, Texas 77433 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...


  • Cypress, United States AireServ Full time

    We are looking for highly motivated, friendly, and outgoing **Customer Service Representative** to join our** Aire Serv **Family in** Northwest Houston and the Katy area (77433)!** Aire Serv is a trusted name in the field of heating and air conditioning installation, maintenance, and repair with more than 200 locations throughout the United States and...


  • Cypress, United States CHARLES E OSBURN II Full time

    The Customer Service Representative at Charles Osburn Insurance is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Benefits/Perks...


  • Cypress, United States Undine Full time

    Job DescriptionJob DescriptionUNDINEJOB TITLE: Customer Service Representative – Bilingual and Non-Bilingual– Full TimeREPORTS TO: Customer Service Supervisor/ManagerPURPOSE OF THE JOB The purpose of the customer service representative position is to provide professional, quality, and timely customer service support to Undine LLC, customers, through the...


  • Cypress, United States Molly Maid Full time

    Would you like a new career where you get training and have an opportunity to advance? Do you want to stop working crazy hours and have some flexibility in your schedule? As a Customer Service Representative, you are a key team member in upholding our commitment to customer satisfaction and professionalism. With a career at Molly Maid, you will bring...


  • Cypress, United States The Travel Corporation Full time

    Job Type Full-time Description ABOUT US We are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years. The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We're leading the way in responsible travel,...


  • Cypress, United States The Travel Corporation Full time

    Job DescriptionJob DescriptionDescription:ABOUT USWe are driven by service through PASSION, PEOPLE & PURPOSE. A Family of Brands making travel matter for over 100 years.The Travel Corporation is made up of a team of individuals with a shared goal of delivering exceptional travel experiences that make a positive difference. We’re leading the way in...


  • Cypress, United States knockourecruit Full time

    Position: Account Support - Customer Service RepresentativeAre you a high-energy individual with a customer-focused mindset and a drive to succeed in a sales-driven environment? If so, you might be the perfect fit for our team!We are looking for a motivated Account Support - Customer Service Representative to join our team! In this role, you will play a...


  • Cypress, United States PrideStaff Full time

    Job: Remote Customer Service Representative - Bilingual Location: Must reside in Northwest Houston Pay: $16 - $16.50/hr Schedule: *Mon - Fri OR Tues - Sat *10AM - 7PM OR 7AM - 4PM Full Time, Temp to Hire!! Great Benefits While Working With PrideStaff! Summary/Objective The bilingual (Spanish)customer service representative position is responsible for...


  • Cypress, United States All Tex Staffing & Personnel Full time

    All Tex Staffing is recruiting for a Receptionist/Customer Service Representative in the Cypress, Texas area. Your focus will be providing customer service excellence. You will be managing sales orders, responding to order status inquiries, and generally keeping all our orders flowing smoothly. You will be the primary point of contact for the customer after...


  • Cypress, United States All Tex Staffing & Personnel Full time

    Job DescriptionJob DescriptionAll Tex Staffing is recruiting for a Receptionist/Customer Service Representative in the Cypress, Texas area. Your focus will be providing customer service excellence. You will be managing sales orders, responding to order status inquiries, and generally keeping all our orders flowing smoothly. You will be the primary point of...


  • Cypress, United States New Tech Global Staffing Full time

    Job DescriptionJob DescriptionNew Tech Global is seeking a Customer Service Representative for a client locate in Houston, TX. This is a direct hire role. The Customer Service Rep is responsible for working with current and prospective insurance clients to make sure their needs are met and they have the appropriate coverage for their situation.  SKILLS...


  • Cypress, United States Dollar Agency Insurance Full time

    Job DescriptionJob DescriptionDollar Agency Insurance, established in 2006, is committed to making a difference for our clients by providing exceptional customer service and advocacy. We pride ourselves on being more than just a policy provider; we offer personalized service, ensuring that our clients can always reach us with ease. Our agency is very...


  • Cypress, California, United States Aston Carter Full time

    Description:CUSTOMER SERVICE REPSConsistently answer incoming calls to the Customer Service Department (approx. 60+ phone calls daily).Ask appropriate questions to identify the root cause of calls to generate effective solutions for the client and customer while effectively resolving conflicts.Follow up on customer issues and concerns (payments, payoffs,...


  • Cypress, United States 1-800-Plumber + Air of Cypress Full time

    Job DescriptionJob DescriptionBenefits:Free food & snacksFree uniformsHealth insurancePaid time offTraining & development We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for...


  • Cypress, California, United States Aston Carter Full time

    **Minimum Associate's degree or Bachelors Degree required to be considered for this role**Description:Consistently answer incoming calls to the Customer Service Department (approx phone calls daily).Ask appropriate questions to identify the root cause of calls to generate effective solutions for customers while effectively resolving conflicts.Follow up on...

  • Customer Service

    3 weeks ago


    Cypress, United States Nothing Bundt Cakes #51 Full time

    Benefits:Bonus based on performanceEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentBe sure you are applying to work at this location: Nothing Bundt Cakes - The Woodlands, 10868 Kuykendahl Rd, STE B, The Woodlands, TX - 77381At Nothing Bundt Cakes, customer services representatives work with our guests to...

  • Customer Service

    4 weeks ago


    Cypress, United States Nothing Bundt Cakes #51 Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceEmployee discountsFlexible scheduleFree uniformsOpportunity for advancementTraining & developmentBe sure you are applying to work at this location: Nothing Bundt Cakes - Cypress, 9822 Fry Rd, STE 170, Cypress, TX 77433At Nothing Bundt Cakes, customer services representatives work with our...


  • Cypress, United States Peterson Scharck & Associates Full time

    Job DescriptionJob DescriptionPeterson Scharck & Associates is seeking a Customer Service Representative to join our team. The primary responsibilities include entering and managing customer orders for our commercial lighting products. Our company prides itself on excellent customer service, and the applicant for our CSR position should reflect that...