Cocktail - AVA Rooftop Nashville

5 months ago

Nashville, United States The Cordish Companies Full time
Cocktail Responsibilities include, but are not limited to:

  • Greet all guests and take beverage and food orders in a prompt and professional manner.
  • Serve cocktails and/or menu items to bar guests; up-sell when taking orders.
  • Must be willing and able to show that you are energetic, outgoing, fun person while maintaining professionalism at all times. Must be willing to provide outstanding and professional service with a smile to ensure guest satisfaction.
  • Must be able to communicate effectively and clearly with co-workers and kitchen staff both verbally and utilizing the point of sales system.
  • Communicate with guests clearly, patiently and with good humor.
  • Must be well-versed in all concept products and menu items in order to guide the guest experience and sell food and beverage items.
  • Consistently checks guests' identification to ensure they meet the minimum age requirements for consumption of alcohol beverages.
  • Monitor guest behavior and amount of alcohol consumption to determine when alcohol service to the guests should cease; notify management of incidents involving excessive alcohol consumption or impaired condition of guests.
  • Must be able to complete all side work assigned.
  • Accurately account for all sales and payments from the guest.
  • Alert Management of any service and/or safety issues.Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
  • Promote teamwork and quality service through daily communication and coordination with other departments.
  • Coordinate with bartenders and kitchen for ordering and receipt of food and beverages.
Cocktail Qualifications
  • At least 1 year of serving in a fast paced food and beverage venue, preferrably nightclub environment.Knowledge of liquor brands, beer, wine, champagne, non-alcoholic beverages, designated glassware, preparation methods and garnishments preferred.
  • Must meet state legal age requirements.
  • Must speak fluent English, other languages preferred.
  • Must be courteous, pleasant, and good natured.
  • Communication skills are utilized a significant amount of time when interacting with guests, bartender, wait staff, cooks, and supervisors.
  • Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
  • Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
  • Basic math skills are frequently used when handling cash and credit.
  • May be required to work nights, weekends, and/or holidays.
The Cocktail position requires the ability to perform the following:
  • Handling, carrying or lifting items weighing up to 50 pounds (bar ware, carts, boxes, bottles, etc.).
  • Must be able to efficiently and safely stand and move about the entire facility during each shift.
  • Bending, stooping, kneeling, lifting.

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