Airline Customer Service Agent

1 week ago

Denver, United States Worldwide Flight Services Full time

About WFS

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?

Job Summary

Responsible to greet and assist customers and ensure proper documentation and communication, internally and externally, for passenger transport operations.

Schedule: 8pm to 12am, 5 days a week, including weekends.

Training: Includes 2 weeks in Orlando, Florida (all paid).

Responsibilities

  • An Airline Customer Service Agent performs all aspects of airport and passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges, providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning and deplaning passengers, checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage, determines flight close-out time and prepares, completes and checks various flight forms for accuracy, invalidates tickets and completes post-departure procedures; performs lost and found activities, initiates tracing procedures for lost passenger articles, keeps owner informed of progress of search and returns found articles to customer, processes claims for damaged or lost baggage and personal articles and makes on-the-spot settlement of minor claims, forwards reports on larger claims to proper Company personnel, prepares and maintains required records and reports of lost and found activities; receives airfreight shipments, establishes acceptability, determines routing, classifies, computes rates and other tariff charges and collects payments, prepares routing data, carrier releases, transfer manifest drayage documents and various domestic and international forms, maintains inventory and records of shipments accepted, warehoused, dispatched and delivered to customers; and other duties and functions related to the foregoing as directed by management.
  • Hear and respond to customers.
  • Ability to speak and be understood in giving directions/information to passengers.
  • Must be willing to wear uniform and insignia as prescribed by the Company.
  • Personal appearance and grooming that will present a favorable corporate image.
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
  • Reports to work on a regular and timely basis.
Minimum Requirements
  • Must be at least 18 years of age.
  • Must possess clean driving record and valid drivers license.
  • Must provide proof of the legal right to work in the United States.
Preferred Skills
  • Typing skills with ability to type a minimum of 35 wpm.
  • English proficiency (e.g., reading, writing, speaking, listening).
  • Mental abilities (e.g., visual observation and identification, mental rotation).
  • Interpersonal skills (e.g., customer service, dependability).
  • Work values (e.g., responsibility, honesty, integrity).
  • Knowledge of basic arithmetic and mathematics.
  • Comprehension of airway bill import procedures and government regulations.
  • Attention to detail and organization skills.
  • Ability to follow instructions from supervisor or lead agent.
  • Ability to work as an effective team member.
  • Ability to obtain U.S. Customs seal and license to drive on Airport Operational Area (AOA).
  • Office skills including file maintenance, basic computer knowledge, answering telephone quickly and ability to multi-task.
Physical Requirements/Working Conditions
  • Must be able to lift up to 50 lbs.
  • Tolerate moderate to loud levels of noise within the work environment.
  • Stand and remain standing for periods up to 3 hours without sitting.
  • Demonstrate daily a fitness for obligation without impairment due to illegal drugs, sleep deprivation, medication, or alcohol.
  • May be required to work all of the following: irregular hours and/or shifts, including split-shifts; holidays and weekends; overtime; and extended hours.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available


WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

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