Lead Customer Service Representative

2 months ago


Jefferson City, United States State of Missouri Full time
Lead Customer Service Representative (Supervisory)

Income Tax Bureau - Quality Review Section

Department of Revenue

Location: Truman Building - 301 West High Street, Jefferson City, MO

Mo DOR's Vision: Provide every customer the best experience every time.

HOW THIS POSITION SUPPORTS THE DEPARTMENT'S VISION:

This position will allow you to utilize your technical and professional skills as you will be responsible for overseeing the Quality Review Section to ensure that the department delivers the highest level of customer service. This position will supervise, train, coach, and manage the work flow of our team members. You will also ensure customer satisfaction by providing problem-solving resources. Our team is knowledgeable our work is rewarding and each day brings something new.

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