Senior Program Manager

2 weeks ago

White Plains, United States Quest Diagnostics Incorporated Full time

This position will lead a variety of large projects or programs supporting the business development aspect of the business. This position will be responsible to organize, plan, and execute projects while working within restraints like budgets and schedules. Primary responsibilities will include leading teams, defining goals, creating measures, communicating with stakeholders, and seeing a project through to its closure.

Project certification is strongly encouraged, as primary function will be leading cross functional teams to deliver successfully. In addition, Quest Management System (QMS) principles and tools should be applied to ensure Quest Diagnostics processes are efficient and effective in the delivery of its services, solutions, and processes while improving customer and employee satisfaction.

The position is Remote to the Tri state area. (NY/ NJ/ PA)

  • Leads projects and working teams to effectively initiate, plan, execute, monitor, and closeprojects
    • Leadsprojects
      • Leads projectsthrough issues, roadblocks, andproblems
      • Acts as a change agentto drive teamstowardsuccess
      • Guides team members to perform through issues andconstraints
    • Ownsprojects
      • Owns the timeline, budget, resource constraints, and deliverables/results
      • Shifts between the big picture and the small-but-crucialdetails
      • Is prepared to roll up their sleeves and work through detailedissues
    • Managesprojects
      • Ensures all appropriate tools are completed and used effectively (e.g., charter,Ganttchart, status updates)
    • Communicates
      • Actively communicates with project sponsors andstakeholders
      • Establishes regular points ofcommunication
      • Manages sponsor and stakeholdersexpectations
    • Delivers the expectedresults
      • Performs root cause analysis on project shortfalls andtakes corrective action asnecessary
  • Applies project management tools and techniques, as well as other QMS principles and tools, toward a variety oflarge,and likely inter-related,projects
  • Establishes and leads programs comprised of multiple projects, including designing how information is rolled up and cascaded down, operating rhythms and mechanisms, and tracking against the integrated set of milestones anddeliverables
  • Coaches other employees onthe use of various tools, concepts and practices foundational to QMSinorderfor Quest Diagnostics employeesto build self-sufficiency, sustainability andscalability
  • Active effort toward obtaining a PMP certification administered by the Project Management Institute (PMI) required
  • Participates in Communities of Practice
  • Leads QMS trainingclasses
  • Documentsbusiness processes
  • Completes required continuedlearning

Required Work Experience:

  • Demonstrated experience leading large or complex projects with multiple workstreams from initiation to completion (7-10 years experience)

Preferred Work Experience:

  • Experience supporting Intergration Management, Mergers and Acquistions, Customer Solutions Management in Health Care Sector desired

Physical and Mental Requirements:

  • The normal performance of duties may require lifting and carryingobjects
  • Frequent walking and/or standing.

Knowledge:

  • Demonstrated experience facilitating discussions orworkshops
  • Demonstrated ability to develop strong relationships withothers
  • Demonstrated experience leadingchanges
  • Demonstrated ability to influence businessleaders
  • Some experience with process management
  • Basic knowledge of VOC tools
  • General knowledge of Hoshin and breakthrough planning

Skills:

  • Demonstrated data analysisskills
  • Problemsolvingskills
  • Effective written and verbalcommunication skills across multiple formats:formal presentations, meetings, conference calls,e-mails,andmemos
  • Skilledin Microsoft Word, Excel, PowerPoint, and Project
  • Interpersonal skills
  • Decision makingskills
  • Planning and organization skills
  • Negotiation skills
  • Results-oriented
  • Creative
  • Persistent
  • Composed
  • Able to learn new conceptsrapidly
  • Able to work independently with littlesupervision


EDUCATION
Bachelor's Degree(Required)

LICENSECERTIFICATIONS
Formal training in project management or continuous improvement methodologies (e.g., Six Sigma, Total Quality Management, Lean, Theory of Constraints)
PMI Project Management Professional (PMP) preferred
QMS Diamond Level Core Practitioner Training (internally provided - completed within 18 months of entering into the role) (preferred)

While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies.Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.

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