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Bilingual Customer Service Representative- Warehouse Operations

3 months ago

Rincon, United States HELP USA Full time

Bilingual Customer Service Representative - Warehouse Operations Job Overview We Help is a staffing agency looking for a highly motivated and skilled Customer Service Representative to be placed at our client's fast-paced logistics and warehouse operation. The ideal candidate is bilingual, speaking both English and Spanish or English and Chinese fluently, and has a knack for problem-solving and providing excellent customer service. After a 3-month period, the candidate will be hired directly by the client and will be eligible for additional benefits. Key Responsibilities Handle incoming customer inquiries via phone, email, and chat, ensuring a high level of customer satisfaction. Coordinate with warehouse staff to manage inventory levels, and to fulfill and expedite orders. Create and manage shipping documentation such as bills of lading, packing slips, and invoices. Work closely with the logistics team to provide customers with timely and accurate delivery updates. Resolve customer complaints and issues in a professional and timely manner. Assist in tracking and reporting key performance indicators relevant to the customer service department. Ensure compliance with safety and warehouse procedures. Qualifications Bilingual, speaking both English and Spanish or English and Chinese fluently. Proficiency in Microsoft Excel and logistics software. Company Description Join our family at We Help LLC, a Hispanic-owned staffing agency specializing in warehouse and logistics operations. We are passionate about connecting exceptional workers with outstanding job opportunities in the warehouse sector. While we have a special focus on empowering the Hispanic community, we warmly welcome candidates from all backgrounds. Experience the unique blend of a supportive work environment, growth opportunities, and a community that cares. Let us be the bridge to your next great job in logistics and warehousing. #J-18808-Ljbffr