Membership Manager

4 weeks ago

Schererville, United States Crossroads YMCA Inc Full time
Job Details

Job Location
Schererville Family YMCA - Schererville, IN

Position Type
Full Time

Description

Do you enjoy meeting new people? Do you a passion for customer service? If so, join the Schererville YMCA. Looking for someone who can work mornings, evening, and weekends. Apply Now.

POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Manager is responsible for but not limited to: delivering excellent service to all members, guests, and program participants. The Membership Manager responds to member and guest needs, promotes memberships, and programs, and creates a welcoming environment. Membership Managers are expected to act in a manner in line with the YMCA values and within the confines of the information listed above. As a Manager at the Y, you lead an environment that is inviting and serves all.

ESSENTIAL FUNCTIONS:
  1. Implement member service and engagement strategies that support the recruitment of new members and the retention of existing members in a welcoming environment.
  2. Builds relationships with members; helps members connect with one another and the YMCA.
  3. Lead Member Engagement team members in providing exemplary customer service through building relationships, assisting in reaching personal goals, and instilling a sense of belonging.
  4. Adheres to the organization's policies and procedures.
  5. Assists in recruiting, hiring, onboarding, training, and development of team members.
  6. Assist with the facilitation of association membership trainings.
  7. Provides hands-on oversight while working 40% of time as direct service.
  8. Schedules and processes payroll functions.
  9. Supports budget development.
  10. Supports campaign efforts and donor engagement in the community and team members.
  11. Models' relationship building in all interactions through Listen First.
  12. Responds to all member and community inquires and/or complaints in a timely manner.
  13. Performs other duties as assigned.
QUALIFICATIONS:
  1. Minimum age 18 required.
  2. Minimum 2 years job related experience required.
  3. Certifications required within 30 days of hire: CPR/AED & First Aid.
  4. New Employee Orientation and online trainings required withing 30 days of hire.
  5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  6. Excellent interpersonal, communication, and problem-solving skills.
  7. Able to work independently and with minimal supervision. Organized and detail oriented.
  8. Adept computer skills in Office 365.
  9. Must be able to work flexible hours including evenings, weekend, and holidays. Required to be On-Call with predetermined schedule.
  10. Ability to respond to safety and emergency situations.


YMCA COMPETENCIES (Team Leader):

The National YMCA Mission:

"To put Christian principles into practice through programs that build healthy spirit, mind, and body for all."

Mission Advancement: Models and teaches the Y's values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change/ models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

WORK ENVIRONMENT & PHYSICAL DEMANDS:
  • Visual, auditory, and verbal ability to communicate effectively.
  • Must have high level of alertness, concentration, and initiative.
  • Ability to lift 50 lbs. and stand, walk, or sit for extended periods of time; occasionally stoop/bend.
  • Maintain a neat and professional appearance at all times.

  • Assistant Fitness Studio Manager

    2 weeks ago

    Schererville, United States Basecamp Fitness Full time

    We are seeking a high-performance leader that is action oriented, organized, resourceful and passionate about transforming lives and business success to join our team as a **Assistant Studio Manager** for our brand new **Basecamp Fitness **that is coming soon to _Schererville, IN_! **_COMPETITIVE GROWTH BASED COMPENSATION PACKAGE!_** As a Basecamp Fitness...

  • Assistant Gym Manager

    3 weeks ago

    Schererville, United States Planet Fitness Raimondo Group Full time

    Job DescriptionJob DescriptionWe are searching for an Assistant Manager to join our team!The Assistant Manager is responsible for helping oversee all gym operations and ensure exceptional member experiences.Awesome Company Benefits:Paid Personal Time OffMedical, Dental and Vision Benefits401k Plan with Employer MatchFree PF Black Card MembershipUpbeat,...

  • General Manager

    3 weeks ago

    Schererville, United States Cooper's Hawk Winery Full time

    As General Manager, you'll have the chance to oversee a multi-faceted high-volume full-service restaurant, with a retail component and Wine Club program. As a Cooper's Hawk Brand Ambassador, you'll ensure exceptional operations, from the food we serve from our scratch kitchen to the Guest service we provide in our restaurant. You'll provide team leadership...

  • Restaurant Office Administrator

    3 weeks ago

    Schererville, United States Cooper's Hawk Winery & Restaurant Full time

    As the Restaurant Office Administrator, you will encompass a broad range of activities related to office administration as well as private events.  In partnership with the General Manager and Restaurant Support Center, you’ll provide support and execute a range of administrative, clerical and financial tasks including invoicing, mail distribution, Guest...

  • Restaurant Office Administrator

    2 weeks ago

    Schererville, United States Cooper's Hawk Winery & Restaurant Full time

    As the Restaurant Office Administrator, you will encompass a broad range of activities related to office administration as well as private events.  In partnership with the General Manager and Restaurant Support Center, you’ll provide support and execute a range of administrative, clerical and financial tasks including invoicing, mail distribution, Guest...

  • Group Fitness Coach

    2 weeks ago

    Schererville, United States Basecamp Fitness Full time

    We are seeking a high-performance leader that is action oriented, organized, resourceful and passionate about transforming lives and business success to join our team as a **Group Fitness Coach **for our brand new **Basecamp Fitness **that is coming soon to _Schererville, IN_! **_COMPETITIVE GROWTH BASED COMPENSATION PACKAGE!_** Job Summary: As a Basecamp...

  • Personal Banker Associate II

    3 weeks ago

    Schererville, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Personal Banker Associate II

    2 weeks ago

    Schererville, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week on-boarding and education program that includes rotations in Operations...

  • Personal Banker Associate I

    3 days ago

    Schererville, United States Fifth Third Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and...