PT Customer Service Leader

3 weeks ago


Newton, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 411422
Address: USA-NC-Newton-2380 W Nc 10 Hwy
Store Code: Store 02572 Front End (7233964)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Newton, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 410350 Address: USA-NC-Newton Grove-306 Main Street Store Code: Store 02595 Front End (7234560) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across...


  • Newton, United States TEKsystems Full time

    Job DescriptionJob DescriptionDescriptionCustomer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and...

  • PT Customer Lead

    4 weeks ago


    Newton, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 411424 Address: USA-NC-Newton-2380 W Nc 10 Hwy Store Code: Store 02572 Front End (7233964) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10...


  • Newton, United States TEKsystems Full time

    Job DescriptionJob DescriptionJob Title: Overnight Entry-Level Customer Service RepresentativeLocation: Newton, IowaPay: $16/hourWork Type: On-site- The hours are 7pm-7am. The days vary but would have to work every other weekend.It would be 3 days one week and 4 days the next week.TEKsystems is hiring!Are you ready to grow your career? We’re looking...


  • Newton, Massachusetts, United States Capital One Careers Full time

    At Capital One Careers, we are seeking a Customer Service Representative to join our team. As a Café Ambassador, you will be the face of our company, providing exceptional customer service and creating memorable experiences for our customers.About UsWe are a financial services company that is committed to helping our customers achieve their financial goals....


  • Newton, New Jersey, United States Atlantic Health System Full time

    About UsAtlantic Health System is a leading non-profit healthcare system in the nation, committed to delivering high-quality care to our patients. With over 20,000 team members and more than 900 community-based healthcare providers affiliated through Atlantic Medical Group, we strive to make a positive impact on the lives of those we serve.Our MissionWe are...


  • Newton, United States Bassett Furniture Full time

    CUSTOMER SERVICE REPRESENTATIVE(Upholstery) The Customer Service Representative will act as a liaison between the customer and the manufacturing plants. We need an enthusiastic and articulate individual who can listen to each customer service issue and offer a solution. The successful associate will have a strong command of the Company's customer service...

  • Service Crew Leader

    3 days ago


    Newton, Iowa, United States Loves Travel Stops & Country Store Full time

    Requirements and Qualifications: To succeed as a Food Service Associate, you should have the following skills and qualifications: • Excellent communication and interpersonal skills • Ability to work in a fast-paced environment and maintain a clean and organized workspace • Strong attention to detail and ability to multitask • Ability to lift 25+...


  • Newton, Texas, United States Family Dollar Full time

    Job OverviewAs a key member of the Family Dollar team, you will play a vital role in delivering exceptional customer experiences. This position requires a professional with excellent communication skills and the ability to work effectively in a fast-paced environment.Main Responsibilities:Provide personalized service to customers, ensuring their needs are...


  • Newton, United States Family Dollar Full time

    Family Dollar - 188 NORTHSIDE DRIVE [Retail Associate / Cashier / Team Member] As a Customer Service Representative at Family Dollar, you will: Be responsible for providing exceptional service to customers; Greet customers and assist them with selection of merchandise; Complete cash register transactions and answer questions regarding the store and...


  • Newton, Iowa, United States Wal-Mart Stores , Inc. Full time

    About the Role: As a Customer Service Representative at Walmart, you will play a crucial role in creating a positive experience for our customers. You will be the first point of contact for many customers, and your friendly demeanor and excellent communication skills will make all the difference.You will be responsible for scanning items, explaining prices,...


  • Newton, Iowa, United States Wal-Mart Stores , Inc. Full time

    Job DescriptionAs a Front End Team Member, you will be responsible for providing exceptional customer service and creating a positive shopping experience. You will work closely with colleagues to ensure seamless checkout processes, keep the front end area clean and organized, and respond promptly to customer inquiries.Key ResponsibilitiesCheckout customers...


  • Newton, Iowa, United States Arby's Restaurant Full time

    Company Overview:Arby's Restaurant is a leading fast-food chain dedicated to serving high-quality food and providing excellent customer service.As a Team Member at Arby's, you will be part of a dynamic team that strives to deliver exceptional dining experiences. Our restaurants are operated on a day-to-day basis by our team members, who work together to...


  • Newton, United States Epic Travel Staffing Full time

    Travel Physical Therapist (PT) at Epic Travel Staffing summary: The Travel Physical Therapist (PT) position involves providing home health care services with a focus on day shifts, requiring travel to various cases. Candidates must hold a valid MA license, possess at least one year of home care experience, and be certified in BLS with a COVID-19 vaccine....


  • Newton, Massachusetts, United States Free People Full time

    What We're Looking ForWe are looking for a charismatic and knowledgeable individual who can provide genuine and personalized advice to customers. As a Stylist, you will be responsible for creating memorable experiences for our customers, exceeding their expectations, and driving sales through your exceptional service skills.


  • Newton, United States Epic Travel Staffing Full time

    Travel Physical Therapist (PT) at Epic Travel Staffing summary: The Travel Physical Therapist (PT) position involves providing home health care services on a temporary assignment, requiring a Massachusetts license, one year of home care experience, and the ability to travel to various cases. The role is full-time, with shifts running from 8 a.m. to 4:30...


  • Newton, Kansas, United States Walmart Full time

    In this Retail Customer Service Representative role at Walmart, you'll be the face of our company, providing excellent customer service to every shopper who walks through our doors or interacts with us online. Key responsibilities include:Key Responsibilities:Greet customers warmly and acknowledge their presenceRespond to customer inquiries and resolve...


  • Newton, United States Loves Travel Stops & Country Store Full time

    Req ID:453035 Address:4400 S. 22nd Ave. E. Newton, IA, 50208Benefits: * Fuel Your Growth with Love's - company funded tuition assistance program* Paid Time Off * Flexible Scheduling * 401(k) – 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Competitive Pay * Career Development * Hiring ImmediatelyWelcome to Love’s! At Love’s, our...


  • Newton, Kansas, United States The Kroger Company Full time

    Company OverviewThe Kroger Company is a leading retailer of grocery products in the United States. Our company was founded in 1883 and has a long history of providing excellent customer service and supporting local communities.Job SummaryWe are seeking a highly motivated and experienced Grocery Clerk to join our team. As a Grocery Clerk, you will be...


  • Newton, United States Thorlabs Full time

    Thorlabs is pleased to play a role in advancing science through the components, instruments, and systems we design and manufacture. We believe that science and innovation have great potential to improve the world around us and are committed to advancing photonics (i.e., light-based) technologies that positively impact our customers, employees, and...