Customer Service Specialist-Held Team

4 weeks ago

Pueblo, United States AdaptHealth LLC Full time
AdaptHealth Opportunity - Apply Today

At AdaptHealth we offer full-service home medical equipment products and services to empower patients to live their best lives - out of the hospital and in their homes. We are actively recruiting in your area. If you are passionate about making a profound impact on the quality of patients' lives, please click to apply, we would love to hear from you.

Customer Service Specialist-Held Team

Customer Service Specialists are responsible for learning and understanding the entire front-end process to ensure successful service for our patients. The Customer Service Specialists works in a fast-paced environment answering inbound calls and making outbound calls. Maybe responsible for obtaining, analyze, and verify the accuracy of information received from referrals, create orders, and or schedule the patient to receive equipment as ordered by their doctor. Customer Service Specialists should educate Patients of their financial responsibility when applicable.

Job Duties:
  • Develop and maintain working knowledge of current products and services offered by the company
  • Answer all calls and emails in a timely manner, in adherence to their goals
  • Document all call information according to standard operating procedures
  • Answer questions about products and services, retail stores, general service line information and other information as necessary based on customer call needs
  • Process orders, route calls to appropriate resource, and follow up on customer calls where necessary
  • Review all required documentation to ensure accuracy
  • Accurately process, verify, and/or submit documentation and orders
  • Complete insurance verification to determine patient's eligibility, coverage, co-insurances, and deductibles
  • Obtain pre-authorization if required by an insurance carrier and process physician orders to insurance carriers for approval and authorization when required
  • Must be able to navigate through multiple online EMR systems to obtain applicable documentation
  • Enter and review all pertinent information in EMR system including authorizations and expiration dates
  • Communicate with Customer Service and Management on an on-going basis regarding any noticed trends with insurance companies
  • Verify insurance carriers are listed in the company's database system, if not request the new carrier is entered
  • Responsible for contacting patient when documentation received does not meet payer guidelines to provide updates and offer additional options to facilitate the referral process.
  • Meet quality assurance requirements and other key performance metrics
  • Facilitate resolution on customer complaints and problem solving
  • Pays attention to detail and has great organizational skills
  • Actively listens to patients and handle stressful situations with compassion and empathy
  • Flexible with the actual work and the hours of operation
  • Utilize company provided tools to maintain quality. Some tools may include but are not limited to Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI (National Provider Identifier), PECOS (the Medicare Provider Enrollment, Chain, and Ownership System) and "How-To" documents
Competency, Skills and Abilities:
  • Excellent customer service skills
  • Analytical and problem-solving skills with attention to detail
  • Decision Making
  • Excellent ability to communicate both verbally and in writing
  • Ability to prioritize and manage multiple tasks
  • Proficient computer skills and knowledge of Microsoft Office
  • Solid ability to learn new technologies and possess the technical aptitude required to understand flow of data through systems as well as system interaction
  • General knowledge of Medicare, Medicaid, and Commercial health plan methodologies and documentation requirements preferred.
  • Work well independently and as part of a group
  • Ability to adapt and be flexible in a rapidly changing environment, be patient, accountable, proactive, take initiative and work effectively on a team
Requirements

Minimum Job Qualifications:
  • High School Diploma or equivalent
  • One (1) year work related experience in health care administrative, financial, or insurance customer services, claims, billing, call center or management regardless of industry.
  • Senior level requires two (2) years of work-related experience and one (1) year of exact job experience.
  • Exact job experience is considered any of the above tasks in a Medicare certified.

AdaptHealth is an equal opportunity employer and does not unlawfully discriminate against employees or applicants for employment on the basis of an individual's race, color, religion, creed, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, genetic information, or any other status protected by applicable law. This policy applies to all terms, conditions, and privileges of employment, including recruitment, hiring, placement, compensation, promotion, discipline, and termination.

  • On-Site Specialist

    4 weeks ago

    Pueblo, United States Elwood Staffing Full time

    Job DescriptionJob DescriptionWhen you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a...

  • Shipping and Customer Service Specialist

    1 month ago

    Pueblo, United States PostNet - CO120 Full time

    Job DescriptionJob DescriptionCompany OverviewAt PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment....

  • Shipping and Customer Service Specialist

    3 weeks ago

    Pueblo, United States PostNet - CO120 Full time

    Job DescriptionJob DescriptionCompany OverviewAt PostNet, our people enable us to achieve our purpose. Under the supervision of the Center Owner, the Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment....

  • Guest Service Specialist

    1 month ago

    Pueblo, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...

  • Guest Service Specialist

    3 weeks ago

    Pueblo, United States Mister Carwash Full time

    Working at Mister Car Wash is all about opportunity-to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us! We're currently seeking a Guest Service Specialist. WHAT YOU WILL DO: * Work with an amazing team in a fun...

  • Guest Service Specialist

    1 month ago

    Pueblo, United States Mister Car Wash Full time

    CO-0346, 1711 S Pueblo Blvd, Pueblo, Colorado, United States of America Req #25561 Monday, April 29, 2024 Working at Mister Car Wash is all about opportunity —to be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us!...

  • Guest Service Specialist

    4 weeks ago

    Pueblo, United States Mister Car Wash Full time

    CO-0346, 1711 S Pueblo Blvd, Pueblo, Colorado, United States of America Req #25561 Monday, April 29, 2024 Working at Mister Car Wash is all about opportunityto be part of a team, achieve your goals, and have fun in a fast-paced environment. And with new stores in development, Mister has room for every team member to grow their career. Come work for us!...

  • Retail Customer Service

    4 weeks ago

    Pueblo, United States EZCORP Full time

    Address: 3130 W. Northern Ave. Pueblo, Colorado 81005 Brand: EZPawn Pay range is based on experience from $15.00 per hour to $16.00 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well...

  • Retail Customer Service

    2 weeks ago

    Pueblo, United States EZCORP Full time

    Address: 3000 N. Elizabeth St. Pueblo, Colorado 81008 Brand: EZPawn Pay range is based on experience from $16.00 per hour to $17.50 per hour. We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well...

  • Customer Service Representative

    3 weeks ago

    Pueblo, United States Pueblo City-County Library District Full time

    Providing customer service with a smile is your top priority; you thrive on providing high quality customer service and you love the feeling of victory when a customer is happy with their experience. Are you this person? Then don't miss out on this exciting opportunity! The Pueblo City-County Library District is now hiring a part-time, 20 hours per week,...

  • Customer Specialist

    1 month ago

    Santo Domingo Pueblo, United States CarMax Full time

    6112 - Santa Fe - 6800 Cerrillos Rd, Santa Fe, New Mexico, 87507 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our Customers by acting as a guide and offering support during every step of their CarMax journey, reinforcing our simple and seamless process. While...

  • Customer Service Agent

    2 weeks ago

    Pueblo, United States iQuor Full time

    We're excited you've considered to Be More with iQor. From Customer Interactions to Product Support, we'll help you reach, stretch and realize your potential. Grow More with your own customized career path. Learn More with award-winning training. Earn More with industry-leading compensation. And Care More in a culture that treats you like family and gives...

  • Customer Service Representative

    2 weeks ago

    Pueblo, United States Caliber Collision Centers Full time

    Service Center Pueblo Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when...

  • Customer Service Representative

    2 weeks ago

    Pueblo, United States Caliber Collision Repair Services Full time

    Service Center. Pueblo. Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and ex Customer Service Representative, Customer Service, Representative, Retail, Service

  • Retail Customer Service

    1 month ago

    Pueblo, United States EZCORP Full time

    As a Retail Customer Service Representative - (Pawnbroker) - : This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn ite Customer Service, Retail, Electronics, Customer

  • Retail Customer Service Cashier

    1 month ago

    Pueblo, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 6470 N. Elizabeth St Pueblo, CO, 81008 Benefits: * $14.42 - $15.00 p/hr * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...

  • Retail Customer Service Cashier

    4 weeks ago

    Pueblo, United States Love's Travel Stops & Country Stores, Inc. Full time

    Address: 6470 N. Elizabeth St Pueblo, CO, 81008 Benefits: * $14.42 - $15.00 p/hr * Paid Time Off * Flexible Scheduling * 401(k) - 100% Match up to 5% * Medical/Dental/Vision Insurance after 30 days * Career Development Welcome to Love's! At Love's, our cashiers work in a fast-paced environment and maintain clean places while having friendly faces. They...

  • Customer Service Representative

    1 month ago

    Pueblo, United States Pueblo City-County Library District Full time

    The Pueblo City-County Library District is seeking a part-time, 20 hours per week, Customer Service Representative to assist in providing exceptional customer service and support at the Giodone library. The Customer Service Representative (CSR) helps create a positive experience for all library customers by proactively addressing and meeting customer needs...

  • Customer Service Representative

    2 weeks ago

    Pueblo, United States Recovery Monitoring Solutions Llc Full time

    * $500.00 hiring bonus after 90 days of employment for new employeesPOSITION SUMMARYThe Case Manager, Electronic Monitoring, Community Corrections is responsible for supervising clients referred for electronic home monitoring. Completes installation of monitoring equipment for new clients, monitors compliance using electronic equipment and on-site checks to...

  • Retail Customer Service Cashier

    1 month ago

    Pueblo, United States Love's Travel Stops & Country Stores Full time

    Req ID: 434093 Address: 6470 N. Elizabeth St Pueblo, CO, 81008 Benefits: - $14.42 - $15.00 p/hr - Paid Time Off - Flexible Scheduling - 401(k) 100% Match up to 5% - Medical/ Dental/ Vision Insurance after 30 days - Career Development Welcome to Lov Customer Service, Cashier, Retail, Service, Commercial Driver, Customer