Patient Care Coordinator

3 weeks ago

Hoffman Estates, United States Mission Veterinary Partners Full time

Overview Barrington Square Animal Hospital has an opportunity for a full time Patient Care Coordinator (PCC) to join our team Come join our team practicing medicine in a beautiful, state of the art facility that is ever growing Our team of doctors invites a diverse array of appointment types and surgeries. We recently added a CT Scanner and will soon be increasing our Oncology offerings. Visit our website to see all that we offer www.barringtonsquareah.com. Our team is upbeat and eager to provide our clients and patients an excellent experience and high quality medicine for their beloved pet. We host full staff meetings and team meetings on a regular basis to ensure open communication. Our fast pace days make time fly and we are super excited to be adding another doctor or two to our team as well Location: 2370 Higgins Road, Hoffman Estates, IL 60169 Shift Details: Full time (30+ hours a week). Compensation: $15.00 - $18.00/hour (based on experience) Job Summary: The Patient Care Coordinator stays with the clients from check-in to check out, captures medical notes, creates treatment plans, coordinates treatment with technical teams, and follows up post visit. Responsibilities Essential Functions: * Maintains and upholds the Core Values and Mission Statement of MVP. * Sets the stage for a great visit by contacting clients ahead of appointments to set expectations, address questions, and request specific actions. * Warmly welcomes clients upon their arrival and escorts them to the exam room. * Real-time entry of medical information provided by the veterinarian during patient exams and ensures records are updated with diagnostic results as applicable. * Creates, presents, and explains treatment plans in accordance with the veterinarian's directions. * Collaborates with the technical team to ensure the completion of the veterinarian's treatment plan within the hospital. * Schedules follow-up appointments and future wellness visits. * Ensures the fulfillment of any required prescriptions, providing explanations to clients, and coordinating delivery if necessary. * Clearly explains discharge instructions and addresses client inquiries. * Handles client checkouts and collects payments in the exam room. * Conducts post-visit follow-ups with clients to inquire about the well-being of their pets and communicate any diagnostic, lab, or other test results. Additional Functions: * Performs other related duties as assigned. Qualifications Required Knowledge, Skills and Abilities: * Passionate about delivering exceptional client service. * Genuine love and appreciation for animals. * Friendly, personable, and committed to ensuring client satisfaction. * Proficient in active listening and accurate transcription of medical information. * Thrive on serving and assisting people. * Knowledge of, or eagerness to learn, veterinary medical terminology, conditions, and interactions. * Strong computer literacy and typing skills. * Effective communication skills, both written and verbal. Required Education and Experience: * High school diploma. Preferred Education and Experience: * Medical terminology Physical Requirements: * Prolonged periods of standing and working on a computer. * Ability to bend down and lift up to 40lbs unassisted. Reasonable AccommodationsApplicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation in order to perform the essential functions of a position, please send an e-mail to benefits@mvetpartners.com and let us know the nature of your request and your contact information.

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