Customer Service Specialist

Overview Customer Service Specialist in City of Edinburg in Edinburg, TX is actively seeking a dedicated Customer Service Specialist to perform daily office tasks that may include greeting callers on the phone in a friendly and cheerful manner with the intent of solving and addressing the caller's issues, concerns or questions. If you are seeking engaging work and wish to advance your career as a Customer Service Specialist, this opportunity may be for you. If this sounds like the right opportunity for you, apply to join our team today Compensation and Benefits The Customer Service Specialist position earns competitive pay of $15.05/hr. We provide great benefits and perks, including paid holidays, paid time off (PTO), life & ADD insurance, a retirement plan with a 7% employee contribution and a city match of 2 to 1, 100%-paid medical and 100%-paid dental with optional dependent coverage, workers compensation, and Family and Medical Leave Act (FMLA). Additionally, we offer our employees an employee assistance program (EAP), a healthy lifestyle program, and access to Active Edinburg fitness centers. If you feel that you have the right skills, you may apply to join our team today using our mobile-friendly application. About City of Edinburg Edinburg is the fastest growing city in the Rio Grande Valley, with a 23% growth rate since 2010, and is among the top five fastest-growing cities in the state. It has been recognized as an all-American city four times by the National Civic League, placing it among a handful of outstanding communities in the nation. Our wonderful city has exceptional entertainment, arts & culture, recreation, and education, which makes it a great place to work. Our employees share our dedication to the city, which is why we like to show them our appreciation for their commitment. We do this by providing competitive compensation, exceptional PTO opportunities, and other great benefits to help them lead healthy, productive lives. We care about people, and that includes both our residents and employees A Day in the Life of a Customer Service Specialist As a Customer Service Specialist, you spend your day answering a multi-line phone system within 3 rings in a professional, courteous manner and process requests effectively, while maintaining a warm, friendly demeanor. Your work typically involves keeping accurate account information, providing assistance, and routing inquiries to the appropriate resources. You may refer callers or visitors to services or resources at other agencies or organizations. You are often on your toes and ready for new and unexpected challenges that may arise in the city. This role may include clerical or data entry duties and working with various software programs and telephone consoles. When not in the city, you may participate in payroll functions, bookkeeping and accounting procedures, invoices, and prepare requests for quotations and purchase orders. You enjoy being helpful and have no problem providing assistance and support to other divisions within the department as needed. The city seeks someone with skills in administrative clerical support who finds genuine enjoyment in what they do. Qualifications for a Customer Service Specialist High school diploma, GED or equivalency One (1) year of related work experience in customer relations Preferred: Three (3) years of experience in related field Must have a current valid class "C" driver's license from the Texas Department of Public Safety Ready to Join Our Team? If you feel you have the right general office procedures and policies, as well as general office equipment and computer skills to succeed as our Customer Service Specialist, apply now using our mobile-friendly application. Location Location: 78541 Background Check and Drug Test Applicants will be subject to a complete background investigation. Incomplete, inaccurate and/or failure to report information will cause rejection from consideration. Applicants must also take and pass a pre-employment drug test administered by the City of Edinburg at the City's expense. #J-18808-Ljbffr