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Housekeeping Room Attendant

4 weeks ago


Los Angeles, United States AccorHotel Full time

Company DescriptionSofitel is the only French luxury hotel brand with a presence on five continents with 120 addresses, in almost 40 countries. Sofitel offers contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality, and excellence. Each Sofitel property offers a genuine experience of the French "art de vivre."Sofitel Los Angeles at Beverly Hills is situated in West Hollywood, on the edge of Beverly Hills and just steps away from iconic landmarks; LA designer boutiques, contemporary art galleries and world famous spots. We blend Hollywood glamour, European elegance, and French style in an ambiance that combines see-and-be-seen excitement and the calm of an urban resort.Job DescriptionHousekeeping Room AttendantYou are at the heart of the hotel As a Housekeeping Room Attendant, you will take ownership of guest rooms, ensuring that our guests are provided with a clean, comfortable space, and be a part of creating a memorable experience for them.Primary Duties:Service all rooms assigned on deviceChange all linen that requires changing while also respecting the conservation card programProvide all rooms with the following unless otherwise; trash removal, bed linen change, terry change (unless conservation card states otherwise), replenish bathroom amenities, clean and disinfect shower/tub/toilet/sink, vacuum room, dust throughout, verify behind bed/tables, chairs for any dropped item, replenish any other item that may need replacement throughout the room (directory, drawers, closet), remove any black marks on the wallIf room is occupied, tidy up guest itemsEnsure that all linen and terry are without stains and ripsBring all trash to the service area in large clear bagThe amount of items per room is properly placed; as stated in the standards (LQA)Advise the department if the room needs special attention; smell too strong, damages encountered, more than the norm in the room, smoking guest, guest who may have a pet, sensitive items left behind, blood on linenBring all dirty linen to the closetMake sure the right chemicals are being used for the right areas of the roomEnsure that room entry door is closed at all timesEnsure that all outlets are in working orderMake sure that all electronic items are in working; television, radio, lights, coffee maker, speakers, A/C,Call security if safe is closed and needs to be unlockedBring down any lost and found and make sure that items are properly dated, signed and room numberedAll phones and keys need to be returned and signed in before leaving for the day; anything forgotten, needs to returned immediatelyNever open the guest entry door to anyone; attendant needs to call securityAlways greet guest by name and make eye contact; whether it be in the room or in the hallwayMake sure that grooming standards are followed and represented dailyBasic knowledge of safety & securityOther duties as assignedQualificationsWarm and caring personality; previous housekeeping experience is an assetAbility to anticipate and focus attention on guest needs, being professional and welcomingExcellent organizational skills and time management Standing and walking for long periods Attention to detail a mustOrganizedAble to speak and understand basic EnglishBe a team playerAble to use an Apple/Android deviceKnowledge of chemicals and their useKnowing that grooming standards are a must and need to be followedKnowing when to recognize that room should not be sold due to damage, smell, or other maintenance issuesAdditional InformationConfidentiality: All your information will be kept confidential according to EEO guidelines.Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining work authorization documents.Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Pay: $30.12 per hourSchedule: Variable (PM)