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UX Research Lead

4 months ago

Tampa, United States Virtusa Full time

Job Description:
Responsibilities: Lead a wide variety of research including user interviews, co-creation, journey mapping, usability and concept tests and surveys, ensuring that actionable results are delivered and shared
Design and execute research studies that follow research best practices and methodologies
Present and communicate research results and recommendations to stakeholder teams and the larger organization when needed
Collaborate and share research findings and insights across the organization
Provide guidance and rigor around research methodologies and best practices
Define relevant metrics for benchmarking and measurement of journeys
Integrate research insights with quantitative data to inform deep understanding of client journeys as well as data-driven prioritization
Bring innovative approaches and creative thinking to scoping primary research with populations that may be challenging to recruit
Understand existing and planned Citi Infrastructure and projects, and work on solutions that can be implemented in a timely manner, to make measurable impact
Mentor user researchers and designers doing research to grow and scale research capabilities
Collaborate with research and design leadership to identify new tools and/or process improvements that drive better alignment and compliance with design systems
Apply a positive and constructive attitude to all feedback.
Work closely with UX Designers to ensure they have all the details they need to generate detailed UX designs.
Keep up to date with the latest UX practices, innovations, and tools.
Help to support new UX starters in the team.
Participate in the wider UX community of practice.

Required Skills: 5-10 years of industry UX Design experience
Strong attention to detail, analytical skills and problem-solving
Experience on complex, enterprise-scale or consumer design projects
Creative flair and a good eye for design
Excellent written and oral communication skills
Outstanding skills in professional design tools, such as: Figma, Sketch, AdobeXD, InVision.
Experience working with, and contributing to, Design Systems
Bachelors Degree

Nice to have skills:

Certification Bachelors Degree