Customer Service Rep I

4 weeks ago

Norfolk, United States Sentara Full time

City/State

Norfolk, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Health is currently recruiting for an In-Person,Full-TimeDay Shift

Customer Service Rep I.

For the Consolidated Medical Group departmentatSentara Patient Accounting.

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

Required Experience:

  • One Year Healthcare Work Experience

  • High School Diploma

Sentara is a Virginia and Southeast North Carolina-based large healthcare provider that has been in business for over 131 years. More than 500 sites of care, including 12 acute care hospitals with a continued employment philosophy

Sentara has eleven Acute Care Facilities across the state of Virginia and one in Northeastern North Carolina; the people of the communities that we serve have nominated Sentara "Employer of Choice" for over 10 years. U.S. News and Report recognize Sentara as having the Best Hospitals for 15+ years.

Sentara Benefits:

Sentara employees strive to make our communities healthier places to live. We're setting the standard for medical excellence within a vibrant, creative, and highly productive workplace. For more information about our employee benefits, Benefits - Sentara (sentaracareers.com)

Join our team, where we are committed to quality healthcare, improving health every day, and provide the opportunity for training, development, growth

Keywords: CSR, customer service, call center, insurance verification, claims, Monster, Talroo-NCP and Entry Level, medical billing, medical administrative assistant

Job Summary

Primarily responsible for handling incoming calls to effectively address eligibility, claim, and payment issues or patient scheduling, referral issues. May be required to provide off-phone assistance to customers and department leadership. Ability to work in a fast-paced environment to assist callers and update billing information, establish payment plans, screen callers for financial assistance, and resolve charge and payment inquiries.

Ability to work in a fast-paced contact center handling incoming calls pertaining to payment resolution and patient inquiries. Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner.

A total of one year of experience across one or more of the following areas: healthcare setting billing or resolving insurance accounts receivable, adjudicating insurance claims, pre-registering or registering patients for healthcare services, handling inbound calls in a customer service call center, or providing customer service to the general public in a non-healthcare setting. A healthcare certification from an accredited program or an Associate or Bachelor degree may be substituted for one year of experience.

Qualifications:

HS - High School Grad or Equivalent (Required) Healthcare

Skills

Active Learning, Active Listening, Communication, Coordination, Mathematics, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Time Management, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.


In support of our mission "to improve health every day," this is a tobacco-free environment.

  • Customer Service Rep I

    6 days ago

    Norfolk, United States Sentara Healthcare Full time

    City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently recruiting for an In-Person, Full-Time Day Shift Customer Service Rep I in Norfolk, VA. For the Billing Support Services at Sentara Patient Accounting The Customer Service Representative is primarily responsible for handling incoming calls to...

  • Customer Service Rep I

    1 week ago

    Norfolk, United States Sentara Healthcare Full time

    City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently recruiting for an In-Person, Full-Time Day Shift Customer Service Rep I in Norfolk, VA. For the Consolidated Medical Group department at Sentara Patient Accounting Primarily responsible for handling incoming calls to effectively address eligibility,...

  • Utilization Management Rep I

    2 months ago

    Norfolk, United States ICONMA Full time

    Utilization Management Rep I Location: Norfolk, VA/ Nashville, TN Duration: 3 months Description: Responsible for coordinating cases for precertification and prior authorization review. Primary duties may includes, but are not limited: Managing incoming calls or incoming post services claims work. Determines contract and benefit eligibility;...

  • Patient Access Rep I

    2 weeks ago

    Norfolk, United States Sentara Health Full time

    City/State Norfolk, VA Overview Work Shift First (Days) (United States of America) Sentara Health is currently seeking a Patient Access Representative at our Sentara Brock Cancer Center in Norfolk, Virginia. Up to $1,500Sign-On Bonus for Qualified Candidates! Hours/Shift: Full-Time, Days Sentara Benefits: We are setting the standard for medical...

  • Customer Service Representative I

    4 weeks ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job Summary: We are seeking a highly skilled Customer Service Representative I to join our team at Hampton Roads Transit. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our passengers, responding to inquiries, and resolving issues in a timely and professional manner.Key...

  • Customer Service Representative I

    1 month ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryAs a Customer Service Representative I at Hampton Roads Transit, you will be responsible for providing exceptional customer service to the general public, customers, visitors, and other interested parties. You will provide information regarding activities conducted at the establishment, location of departments, offices, and employees within the...

  • Guest Relations Rep

    4 days ago

    Norfolk, United States Sentara Healthcare Full time

    City/State Norfolk, VA Overview Work Shift Rotating (United States of America) Sentara Norfolk General Hospital Guest Services is hiring a Flexi, Rotating Shift, Guest Relations Rep Flexi, Rotating Shifts Hours will vary, working every other weekend on day shift as early as 5 a.m., or working evenings until 8 p.m. Job Qualifications: 1 Year Customer Service...

  • Customer Service Representative I

    1 month ago

    Norfolk, Virginia, United States Sentara Healthcare Full time

    Job SummaryAs a Customer Service Representative I at Sentara Healthcare, you will play a critical role in delivering exceptional patient experiences. Your primary responsibility will be to handle incoming calls and provide timely resolutions to eligibility, claim, and payment issues, as well as patient scheduling and referral concerns.Key...

  • Customer Service Representative I

    4 weeks ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Hampton Roads Transit. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, answering their inquiries, and resolving their issues in a timely and professional manner.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    4 weeks ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Seeking a reliable and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.Responsibilities:Respond to customer inquiries...

  • Customer Service Representative

    6 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTIONLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934.Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative

    6 months ago

    Norfolk, United States Sanitary Linen Service, Inc. Full time

    JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for a Part Time inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated...

  • Customer Service Representative

    1 month ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job Title: Customer Service RepresentativeJob Summary:Sanitary Linen Service, Inc. is seeking a highly motivated and dependable individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving...

  • Customer Service Team Member

    6 months ago

    Norfolk, United States Taco John's - Murray 5G, Inc. Full time

    The Taco John's in Norfolk, Nebraska is currently looking for reliable, outgoing, motivated people to join the team. We have a variety of positions available. Everything from mornings, lunch hours, dinner hours, and closing shifts. We are very flexible and can accommodate different schedules. We have both cook positions and customer service positions...

  • Director I Customer Care

    1 month ago

    Norfolk, United States Elevance Health Full time

    Anticipated End Date: 2024-10-31 Position Title: Director I Customer Care Job Description: Director 1 Customer Care Location: This position will work in a hybrid model (remote and office). The ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. The Director 1 Customer Care is responsible for planning and development...

  • Customer Service Representative

    1 month ago

    Norfolk, Virginia, United States Sanitary Linen Service, Inc. Full time

    Job OpportunitySanitary Linen Service, Inc. is seeking a reliable and detail-oriented Customer Service Representative to join our team.We are a family-owned and professionally managed company with a rich history of serving customers since 1934. Our business provides linen, textile, and hygiene services to the hospitality, first-class lodging, healthcare, and...

  • Service Technician I

    4 weeks ago

    Norfolk, Virginia, United States Liberty Military Housing Full time

    Job DescriptionAt Liberty Military Housing, we're dedicated to providing military families with comfortable, well-maintained homes in inviting communities across the United States. As a Service Technician I, you'll play a crucial role in ensuring the quality and safety of our properties.Responsibilities:Perform routine maintenance and repairs on building...

  • Police Officer I

    4 weeks ago

    Norfolk, Virginia, United States Eastern Virginia Medical School Full time

    Job SummaryWe are seeking a highly skilled and dedicated Police Officer I to join our team at Eastern Virginia Medical School. As a Police Officer I, you will be responsible for ensuring the safety and security of students, patients, visitors, staff, and property on campus.Key ResponsibilitiesPatrol and Security: Conduct routine patrols of the interior...

  • Customer Service Liaison

    4 weeks ago

    Norfolk, Virginia, United States Hampton Roads Transit Full time

    Job SummaryWe are seeking a highly skilled Customer Service Operations Liaison to join our team at Hampton Roads Transit. This role will be responsible for providing exceptional customer service to internal and external customers, handling customer inquiries, and resolving complaints in a timely and professional manner.Key ResponsibilitiesLiaise with...

  • Customer Service Representative

    4 weeks ago

    Norfolk, Virginia, United States Advance Services, Inc. Full time

    Job DescriptionCustomer Service / Parts SalesWe are seeking a skilled Customer Service Representative to join our team at Advance Services, Inc. in Norfolk, NE. As a Customer Service Representative, you will be responsible for completing online sales, answering phone calls, responding to online messages, assisting walk-in customers, directing calls to the...