Fulfillment Operations Manager, Vehicle Accessories

**Fulfillment Operations Manager, Vehicle Accessories & Merchandise** ????Operations & Business Support????Fremont, California?? ID105211????Full-time ***Authorization to work in the US without sponsorship*** Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business. Tesla Shop: shop.tesla.com **Role:** * Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily * Daily tasks around fulfillment will include but are not limited to: * Monitoring systematic customer order failures * Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.) * Cancelling non-fillable orders * Evaluating and implementing fixes to product oversell * Tracking and root causing fulfillment performance issues and system failures * Coordinating daily adhoc requests * Analyzing outbound failures (including mis-shipments, bounce back outbound shipments) * Planning for resource allocation / warehouse headcount * Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America * Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business * Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations. * Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained **Requirements:** * Bachelors or Masters degree or equivalent experience * 3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability * Strong analytical skills with ability to query data from various systems to solve problems * Motivated and self-starter mindset with extreme attention to detail * Excellent written and verbal communications across technical and non-technical stakeholders * Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders * Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment * Able to make timely decisions, anticipate problems and provide creative solutions **Employee Benefits** As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents. Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage) 3 medical plan choices with $0 paycheck contribution Vision & dental plans (including orthodontic coverage) Company paid Life, AD&D, short-term and long-term disability 401(k), Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program, Paid Time Off, and Paid Holidays Back-up childcare and employee discounts **?????** Tesla ????????????????????????????????????????????????????????????????????????????? Tesla ????????????????????????????????????????????????????????????????????? ??????????????????????????????????????????????????????????????????????????????????????????? Tesla ????????????????????????????????????????????????????????????????????????????????????????????????????????????????? **Fulfillment Operations Manager, Vehicle Accessories & Merchandise** ???? Operations & Business Support

???? Fremont, California

?? ID 105211

???? Full-time

***Authorization to work in the US without sponsorship*** Tesla is seeking a highly motivated and organized Project Manager to join our Global Merchandise & Vehicle Accessories team. This candidate will be responsible for leading a wide variety of cross-functional projects from start to closure focused on our fulfillment operations within the business. Tesla Shop: shop.tesla.com **Role:** * Work closely with our warehouse team in Lathrop, CA to focus on ensuring our same-day / next-day fulfillment metrics are maintained by identifying the non-fillable and fillable backlog daily * Daily tasks around fulfillment will include but are not limited to: * Monitoring systematic customer order failures * Managing new product launches from a fulfillment standpoint (receiving, packaging, global trade compliance, returns, part number implementation etc.) * Cancelling non-fillable orders * Evaluating and implementing fixes to product oversell * Tracking and root causing fulfillment performance issues and system failures * Coordinating daily adhoc requests * Analyzing outbound failures (including mis-shipments, bounce back outbound shipments) * Planning for resource allocation / warehouse headcount * Restructure and maintain our existing retail operations in the locations that currently have physical displays in North America * Open new retail locations in North America by evaluating customer trends/data in locations where store display matches the goals of Teslas overall business * Expand our TeslaOne store application in close partnership with our systems development team as we continue to open up Sales, Service, Delivery locations. * Lead and own assigned projects, take actions and provide direction to ensure successful and timely product launches and overall existing inventory and fulfillment operations are maintained **Requirements:** * Bachelors or Masters degree or equivalent experience * 3+ years of experience in e-commerce, merchandise and/or product development with evidence of customer impact and evidence of exceptional ability * Strong analytical skills with ability to query data from various systems to solve problems * Motivated and self-starter mindset with extreme attention to detail * Excellent written and verbal communications across technical and non-technical stakeholders * Strategic thinker with proven experience of ability to recognize, influence and maximize engagement with stakeholders * Ability to work in a dynamic, growing business unit and ability to flex and multi-task to meet deadlines and work in a fast-paced environment * Able to make timely decisions, anticipate problems and provide creative solutions **Employee Benefits** As a full time Tesla employee you will receive full benefits from day 1 for you and your dependents. Kaiser and UnitedHealthcare PPO and HSA plans (including infertility coverage) 3 medical plan choices with $0 paycheck contribution Vision & dental plans (including orthodontic coverage) Company paid Life, AD&D, short-term and long-term disability 401(k), Employee Stock Purchase Plans, and other financial benefits Employee Assistance Program, Paid Time Off, and Paid Holidays Back-up childcare and employee discounts

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