Account Review Specialist
2 weeks ago
Overview Account Review Specialist - Customer Service at Baptist Health - Central Alabama. The ARS communicates concisely and provides excellent customer service to patients, patients' family members, healthcare providers, medical staff offices, and peers with professionalism, competency, compassion, and ownership. Responsibilities Full account resolution, including the review/audit of all activity; updating data in appropriate systems and filing for insurance, financial assistance and/or other Proper and timely account adjustments Review and confirmation of accurate patient responsible balances Assistance with patients and patients' family phone calls and walk-ins Review for appropriate financial classification Review to ensure appropriate payment posting and identification of overpayments/refunds due Account notations; and performs other duties as requested Notifies Supervisor of account error trends Education / Experience High school diploma or equivalent required. Minimum 2 years medical billing/collection or related experience preferred. Previous experience working in healthcare with knowledge of third party payers and denials preferred. License / Certification CPAR certification preferred. Knowledge, Skills, and Abilities Excellent written and verbal communication skills. Strong planning, organizational and decision-making skills. Must be able to work independently. Must be able to multitask. Strong analytical and lateral thinking skills. Must be able to communicate and negotiate with a variety of internal and external constituencies. Working knowledge of MS Word, Excel, Outlook and PowerPoint. Knowledge of medical terminology and experience with third party payers. Ability to maintain a professional and customer centric composure in difficult or challenging situations while maintaining confidentiality. Knowledge of HIPAA standards and regulations. Organizational and time management skills. Ability to provide a positive customer service experience to guests, visitors and patients. Ability to prioritize workload to achieve maximum efficiency. Working Conditions / Physical Requirements Position requires sitting for 70% of the workday and mobility 30% of the workday. There is occasional stooping, bending, kneeling, and crouching. There is frequent reaching, use of hands and repetitive action. Requires occasional lifting or carrying up to 50 pounds, pushing/pulling up to 50 pounds. There is a continuous need for speaking with clear diction and hearing sensitivity in conversation either by phone or in person. Continuous visual acuity at close and distant range. Inside protected from weather conditions but not necessarily from temperature changes. Minimal noise levels. Much exposure to computer work. Occasional exposure to risk of electrical shock. Some exposure to infectious disease while performing job-related tasks. Some exposure to hazardous chemicals. Occasional exposure to radiation. Location Primary Location: Corporate Job Account Review Specialist - Customer Service Account Review Specialist Job Type Regular-Full time Shift First Shift (United States of America) Seniority level Entry level Employment type Full-time Job function Other Industries Hospitals and Health Care #J-18808-Ljbffr
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