Level 2 Mobility Technician
4 weeks ago
Job Description:
- This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers.
- Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware incidents, tasks, and requests escalated through service management software, including but not limited to operating systems (iOS), and mobile devices, and a range of software applications with at least 4-7 year's experience.
- Assume primary responsibility for client's mobile device support providing service over the phone, through e-mail, chat, in person, or via remote control.
- Take ownership of issues carrying out problem analysis to implement temporary or permanent fixes with the aim or restoring service to the customer as soon as possible; escalating incidents or problems to other support teams when necessary.
- Accurately record, update and document support activities using service management software.
- Responsible to ensure completion of all assigned work and proper communications with clients meeting service level agreements, customer satisfaction, and service demands.
- Search and utilize knowledge; create, modify, and publish support documentation to ensure accurate knowledge and promote Level 1 first call resolution or user self-service where possible.
- Work with the Level 1 Service Desk, other Technicians, Senior Technicians, Hardware, and Engineering to understand support needs.
- Provide expertise on support services or on-call level-2 support when requested. Understand and adhere to corporate standards regarding applicable Corporate and Divisional Policies, including code of conduct, safety, GxP compliance, data security, and hardware and software procurement and usage guidelines.
Years of experience/education and/or certifications required:
- 4 to 7 years of equivalent experience
What are the top 3-5 skills requirements should this person have?
- Level 2 Mobility Support Experience supporting iPads, iPhones, Androids
- 2Experience working with Carriers (AT&T and Verizon)
- Experience working with corporate managed devices and an Mobile Device Management Platform (MobileIron)
- Strong troubleshooting ability
- Customer Service / Customer Focus
- Strong Verbal and written communication skills
What is a nice to have (but not required) regarding skills, requirements, experience, education, or certification?
- 2-5 years of experience in a corporate environment
- Experience supporting remote based or field sales users
- Experience with ServiceNow ticketing System
- Experience with a TEM (Telecom Expense Management Platform) example: Tangoe, MDSL, Asignet Experience with MobileIron/Ivanti
- Experience Apple Device Enrollment Program or Apple Business Manager
TekWissen Group is an equal opportunity employer supporting workforce diversity.
by Jobble
-
Mobility desktop technician
6 days ago
Waukegan, United States Software Galaxy Systems Full timeJob Opportunity as "Mobility Technician" at North Chicago, IL Shift time : Monday – Friday 8 hours per day, 8-5 CST. Job Description : This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers. Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware...
-
Mobility desktop technician
1 month ago
Waukegan, United States Software Galaxy Systems, LLC Full timeJob Opportunity as "Mobility Technician" at North Chicago, IL Shift time : Monday – Friday 8 hours per day, 8-5 CST. Job Description : This position will focus more on the mobility support (iPads, iPhones, Androids) functions instead of the computers. Level 2 Mobility Technician is responsible for diagnosing and resolving software and hardware...
-
Mobile Diesel Fleet Mechanic/Technician
2 days ago
Waukegan, United States Amerit Fleet Solutions Full timeJob DescriptionJob Descriptionmerit Fleet Solutions, one of the leading fleet maintenance companies in the US, is looking to hire a skilled Mobile Diesel Mechanic/Technician in Waukegan, IL! The Mobile Diesel Mechanic/Technician will be responsible for the timely repair and maintenance of heavy duty diesel fleet vehicles. Comprehension of DPF systems,...
-
SMT Technician
3 weeks ago
Waukegan, United States CIRCUIT WORKS CORPORATION Full timeCircuit Works Corporation was founded in 1989 and is a family owned, privately held company. We are an Electronic Contract Manufacturing Company that offers our clients flexibility of a small firm with the latest technology and stability that our industry offers. We are looking for an Equipment Technician to join our team in our Waukegan, IL facility. We...
-
COaST Clinician
3 weeks ago
Waukegan, United States Lake County IL Full timeGeneral Description Are you looking for a challenging role within an organization that provides rewarding compensation, an excellent benefit package and career growth opportunities? If so, Lake County Government is the place for you. Comprised of nearly 3,000 employees, it is our goal to positively serve the residents of Lake County while working with a...
-
Remote Technician
1 week ago
Waukegan, IL, United States Orthodontic Experts LTD Full timeOrthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. Inclusion The Sterilization Technician ensures that medical and laboratory equipment is properly and safely sterilized. In this role, you will be responsible for sterilizing all equipment and...
-
Surface Mount Technician Electronics
1 week ago
Waukegan, United States Circuit Works Corporation Full timeJob DescriptionJob DescriptionCircuit Works Corporation was founded in 1989 and is a family owned, privately held company. We are an Electronic Contract Manufacturing Company that offers our clients flexibility of a small firm with the latest technology and stability that our industry offers. We are looking for an Equipment Technician to join our team in our...
-
Sterilization Technician
2 days ago
Waukegan, IL, United States Orthodontic Experts LTD Full timeDescription: About Us: Orthodontic Experts is dedicated to quality care and orthodontic excellence, we are a community committed to making a difference in the lives of our patients. We are looking for the best of the best to join our team as a Sterilization Technician. We currently have 24 offices in the greater Chicagoland area, Wisconsin and Indiana....
-
Dot Net Developer-Entry-Level
1 month ago
Waukegan, United States Wipro Limited Full timeRequirements 0-2 years of experience Experience with MS.NET C# & VB required. Experience with Oracle or SQL Server required. Experience in SQL Server Integration Services (SSIS) is a plus. Experience with HTML XHTML CSS JavaScript jQuery. Experience with Windows and browser security desired.Education Bachelors DegreePreferred Skills Good knowledge...
-
Dot Net Developer-Entry-Level
1 month ago
Waukegan, Illinois, United States Wipro Limited Full timeRequirements 0-2 years of experience Experience with MS.NET C# & VB required. Experience with Oracle or SQL Server required. Experience in SQL Server Integration Services (SSIS) is a plus. Experience with HTML XHTML CSS JavaScript jQuery. Experience with Windows and browser security desired.Education Bachelors DegreePreferred Skills Good knowledge and...
-
Maintenance Scheduler/Planner
2 days ago
Waukegan, United States National Gypsum Full timeJOB RESPONSIBILITIES ( not all inclusive):• Maintenance Planning: Collaborate with maintenance teams, operations, vendors and suppliers, and other stakeholders to develop comprehensive maintenance plans. Review work requests, prioritize tasks, and determine appropriate scheduling and resources required. Ensure compliance with safety regulations and...
-
Maintenance Scheduler/Planner
2 days ago
Waukegan, United States National Gypsum Full timeJOB RESPONSIBILITIES ( not all inclusive): • Maintenance Planning: Collaborate with maintenance teams, operations, vendors and suppliers, and other stakeholders to develop comprehensive maintenance plans. Review work requests, prioritize tasks, and determine appropriate scheduling and resources required. Ensure compliance with safety regulations and...
-
Maintenance Scheduler/Planner
2 hours ago
Waukegan, United States National Gypsum Full timeJOB RESPONSIBILITIES ( not all inclusive):• Maintenance Planning: Collaborate with maintenance teams, operations, vendors and suppliers, and other stakeholders to develop comprehensive maintenance plans. Review work requests, prioritize tasks, and determine appropriate scheduling and resources required. Ensure compliance with safety regulations and...
-
Software Developer
2 days ago
Waukegan, United States ULINE Full timeSoftware Developer - Web 2200 S. Lakeside Drive, Waukegan, IL 60085 Develop custom solutions and enjoy a great career at Uline. Bring your extensive skillset to a place ready to employ every facet of it. Collaborate on customer-facing and internal projects among a team of dedicated fellow developers. *Visa sponsorship available for this position. Better...
-
Quality Control Technician 1st Shift
3 weeks ago
Waukegan, United States Ludlow Manufacturing Full timeJob DescriptionJob DescriptionSummaryse habla español must be able to read and write English. Maintain quality standards by approving incoming materials, in-process production, finished products, and recording the results.Essential Duties and Responsibilities The essential duties and responsibilities include the following. Inspect in-process product for...
-
Quality Control Technician 1st Shift
5 days ago
Waukegan, United States Ludlow Manufacturing Full timeJob DescriptionJob DescriptionSummaryMUST have Metal Manufacturing experience. se habla español must be able to read and write English. Monday - Thursday 5:00AM - 3:30PMMaintain quality standards by approving incoming materials, in-process production, finished products, and recording the results.Essential Duties and Responsibilities The essential...
-
Software Developer
2 days ago
Waukegan, Illinois, United States Uline Full timeSoftware Developer - Web2200 S. Lakeside Drive, Waukegan, IL 60085Develop custom solutions and enjoy a great career at Uline. Bring your extensive skillset to a place ready to employ every facet of it. Collaborate on customer-facing and internal projects among a team of dedicated fellow developers.*Visa sponsorship available for this position.Better...
-
Software Developer
2 days ago
Waukegan, United States ULINE Full timeSoftware Developer - Web 2200 S. Lakeside Drive, Waukegan, IL 60085 Develop custom solutions and enjoy a great career at Uline. Bring your extensive skillset to a place ready to employ every facet of it. Collaborate on customer-facing and internal projects among a team of dedicated fellow developers. *Visa sponsorship available for this position. Better...
-
Software Developer
1 day ago
Waukegan, United States Uline Full timeSoftware Developer - Web2200 S. Lakeside Drive, Waukegan, IL 60085Develop custom solutions and enjoy a great career at Uline. Bring your extensive skillset to a place ready to employ every facet of it. Collaborate on customer-facing and internal projects among a team of dedicated fellow developers.*Visa sponsorship available for this position.Better...
-
Psychiatrist - Contract
2 days ago
Waukegan, United States Lake Behavioral Hospital Full timeJOIN OUR TEAM AS A PSYCHIATRIST!Your Work Matters How will you make a difference?The Psychiatrist coordinates decision-making processes in assessing, diagnosing, and managing the medication of psychiatric patients. Working collaboratively with a diverse team, including registered nurses, licensed practical nurses, mental health technicians, social workers,...