Team Member Liaison

2 weeks ago

Chicago, United States S&C Full time
Job Description

As an S&C Electric team member, you'll work on projects that have real-world impact. You'll help transform the grid for resilient and reliable power worldwide. S&C has more than a 100-year history of innovation and has been 100% employee-owned since 2012. We continue this legacy as a trusted, forward-thinking leader in the electrical industry. You will advance a safer, more reliable, and more resilient electrical grid. Our products help the grid adapt to severe weather and transition to clean energy. We're big enough to be a respected industry leader but small enough for you to impact our company directly. Our commitment gives you opportunities to impact on and off the job positively.

Join S&C to make an impact on tomorrow's energy challenges and become an employee-owner

Hours
  • 8:00 am - 5:00 pm (Mon-Fri) Hybrid
Competitive Monthly Pay Period

Benefit Overview
  • Competitive complete benefits package
    • Medical, Dental, Vision, 401K, and Employee Stock ownership plan (KSOP)
    • Tuition Reimbursement, Fitness reimbursement, Paid leaves
    • Dependent care FSA, Basic Life, Transit benefit
    • Annual bonus for individual and company performance
  • Paid vacation and 15 paid holidays, including shutdown in summer and winter
  • Referral Bonus program
  • PPE provided.
  • Career Advancement and Development Opportunities
Join Our Team as a Team Member Liaison

Are you passionate about Human Resources? S&C Electric Company is seeking a dynamic individual to coordinate our Human Resources function. As a Team Member Liaison, you'll be crucial in ensuring smooth operations and supporting our diverse team. S&C Electric is a leading specialist in electric power switching, protection, and control that creates innovative solutions that provide the best long-term value. S&C empowers people to transform the grid. That empowerment involves driving data-based decisions to tackle strategic challenges in the context of our biggest asset - our people.

The HR Team Member Liaison is an integral member of S&C's HR Shared Services Team. This is an exciting time to join the S&C team as we embark on our journey to create, build and implement a new HR Shared Services model that will help to provide an excellent team member experience, streamline operations across the organization and provide centralized, standardized support for transactional / operational tasks across HR that will align with our transformational growth initiative as we continue to expand U.S. Manufacturing operations.

The HR Team Member Liaison will report directly to the Senior Manager - Team Member Experience and will work under general supervision to be the first point of contact for all S&C team members using a single, unified employee portal and a case and knowledge management tool for fulfillment of all HR related requests.

Key Responsibilities:
  • Responds to team member inquiries into the HR Shared Services Center via case, phone or walk ups using all available tools and resources, directing inquiries to subject matter experts as appropriate.
  • Ensures a high degree of customer (team member) focus. Drives the enhancement of the team member experience.
  • Partner with appropriate functional teams on the team member's behalf to ensure timely and accurate service and resolution within identified service level agreements.
  • Exhibits both professionalism and positive energy when engaging with others.
  • Creates and maintains knowledgebase materials such as process workflows, standard operating procedures (SOP), job aids, and other related HR content for team members.
  • Upholds service level agreements and metrics regarding commitments to problem resolution timeframes.
  • Helps team members on navigating internal resources and tools on self-service and HR technology tools.
  • Performs administrative, transactional and data/records management activities in support of Human Resources.
  • Ensures integrity of data within HR data systems.
  • Independently troubleshoots, analyzes, detects, identifies, and corrects technical problems and deficiencies related to the use of HR systems and processes.
  • Develops and maintains procedure training materials and standard work for end users and trains new users as needed.
  • Serves as a liaison between external and internal customers and vendors as needed.
  • Other duties as assigned.
What you'll Need To Succeed:
  • Bachelor's degree in business, HR, or related field.
  • 3+ years of hands-on experience in one or more of the following areas: Benefits, HR Administration, HR Operations, Customer Service.
  • Thorough working knowledge and understanding of human resources principles and practices.
  • Thorough working knowledge of HR systems/technologies, especially HR Shared Services Case and Knowledge management.
  • Strong verbal, written and communication skills. Ability to communicate effectively with all levels within the organization demonstrating a high level of integrity, ethics, and customer service.
  • Strong problem-solving and critical thinking skills.
  • Ability to prioritize and accomplish multiple tasks with strict attention to detail and commitment to accuracy.
  • High sense of urgency for meeting commitments and completing assignments.
Preferred:
  • Professional HR Certification (SHRM or HRCI)
  • HR Shared Services experience.
  • HR Service Delivery experience using ServiceNow Platform.
  • Experience with Oracle HCM (Human Capital Management)
  • Proficient in the MS Office Suite software.


S&C Electric is committed to equal-opportunity employment. All employees and applicants will be considered without regard to age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. If you are an individual with a disability and need an accommodation to complete the application, please email us at TAsupport@sandc.com.

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