Senior Customer Service Representative
2 days ago
Pay $20-22 per hour
Hours of work - 8-5 p.m.
Digital and print marketing company is searching for a senior service representative. You will be the primary contact between our customers and our production staff. Knowledge of EFI Printsmith and the Adobe Suite is important. If you are driven and efficient, and willing to work in a fast-paced, deadline driven environment, this could be a great match. If you are seeking an exciting, customer-facing position that encourages you to help small and medium sized businesses grow their business, we are looking for you
Job Responsibilities:
- Providing excellent customer communications, both in person and over the phone
- Estimating and quoting orders directly to customers
- Processing and inputting orders
- Production planning interface
- Meeting deadlines
- Analyzes current accounts to identify additional opportunities to develop new business from existing clients
- Revives inactive accounts via outbound telephone contacts.
- Ensuring all quality measures have been verified and confirmed
- Work with customers to understand and satisfy their printing, copying, mailing, and other graphic-related needs
- Perform all other duties, as may be necessary, from time to time
- 4+ years of Customer Service and/or Inside Sales experience working with business-to-business customers including handling customer inquiries, preparation of job quotes, and order inputting.
- Experience specifically in printing, mailing, and marketing is preferred
- Experience with EFI Printsmith and the Adobe Suite software
- Strong proficiency in MS Office (i.e. PowerPoint, Word, and Excel), G-Mail, and the internet for research purposes
- Excellent communication skills, and a strong sense of urgency to get things done
- Be both honest and punctual
- Strong attention to detail and experience in managing multiple projects and deadlines for customer orders in a quality manner
- Ability to prioritize work, work independently with minimal supervision, and follow-up on tasks in a timely fashion
- Openness to train others and embrace learning new concepts
- Must be able to tolerate loud print production noises and printing materials.
- Must have reliable transportation.
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