Director of Implementation
4 weeks ago
Looma is an in-store digital media platform focused on storytelling, education, and recommendations. Their network of in-store screens helps retailers better modernize and monetize their stores, while enabling brands to tell their story directly at the point of decision. All content that airs on Looma’s network is produced or edited by Relay, their global network of independent filmmakers, editors, and other creators who specialize in point-of-decision content.
Position Summary
The Director of Implementation will be responsible for overseeing the execution of all pilots & rollouts at Looma. We recently signed contracts that grow our network 4x over the next 6 months, and we have a bevy of additional pilots & rollouts going live in the coming 12 months. This role will be responsible for (a) ensuring our pilots & rollouts launch on time, within budget, and with elegance; and (b) our retail partners have a phenomenal experience working with us. They should describe our partnership as masterfully managed by Looma with minimal work required on their end. In addition to customer-facing pilot & rollout project management, this role will oversee a number of key vendor relationships, lead a small team (small initially, that is), and generally serve as the standard-bearer for “polish” at Looma. The ideal candidate likely keeps a color-coded closet and is exceptionally shrewd in navigating complex enterprise dynamics.
The responsibilities for this role can be split into four primary categories:
Pilot and rollout oversight, execution and management (60%)
Roadmap planning and budgeting (15%)
Process improvement and streamlining operations (15%)
Team management (10%)
Pilot and rollout oversight, execution and management (60%)
Oversee the preparation, execution and post-management of all pilots and rollouts
Serve as the primary point of contact and source of truth for all internal and external stakeholders, including 3P vendors and retailer partners
Lead projects from requirements definition through deployment, identifying schedules, scopes, budget estimations, and project implementation plans, including risk mitigation
Keep projects on schedule with flawless, polished execution
Roadmap planning and budgeting (15%)
Design project planning process to maintain flawless execution of operationally complex product rollouts
Develop KPIs to measure project planning effectiveness within and across multiple projects
Process improvement and streamlining operations (15%)
Identify and deploy methods to improve internal processes at scale
Work cross-functionally to find and implement cost-efficiency improvements
Team management (10%)
Hire, train and develop team members
Manage installation excellence team; this role will have one direct report to start
Attributes
Polish: exceedingly well-organized and detail-oriented, lets nothing slip through the cracks, presents information clearly and concisely
Poise: performs with clarity, determination, and a cool head under a time crunch and ambiguous situations
Customer-facing experience required
Experience scaling and/or managing distributed physical operations strongly preferred
Experience within retail strongly preferred
Experience with startups strongly preferred
Structure & Compensation
Looma will provide a competitive compensation package consisting of base salary and stock options. All Looma compensation packages include some cash / equity flexibility (i.e. you can opt for more equity and less cash or vice-versa).
Employee coverage for health, dental, and vision (gold plan)
Flexible office setting (office, flex, or WFH, with associated stipends)
$100/month craftsmanship stipend
6 weeks birthing leave, 6 weeks bonding leave
401(k) plan
Our Values
At Looma, we strive to be and/or create work that is:
For You: generous, generative, trustworthy, in your corner
Incisive: pragmatic, wise, perceptive, insightful
Beautiful & Clear: polished, elegant, detailed, conveys a sense of craftsmanship
Undaunted: tenacious, courageous, indomitable, “impenetrable ray of sun”
Diversity & Nondiscrimination
Looma is committed to promoting diversity both in our workplace and through the stories we tell. We do not discriminate on the basis of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, class or caste status, or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business.
Applicants must be currently authorized to work in the United States on a full-time basis.
Please describe, in a few sentences, your experience scaling and/or managing distributed physical operations. How many sites/clients/partners/etc. were involved, how large was the budget, and what was your specific role?
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Please list your favorite project management tools, as well as any specific new features (introduced in the last year) that have been total game-changers for you and/or your team's workflow.
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Please briefly describe the client-facing project you're most proud of. Be sure to share the role/seniority of the client's primary point of contact.
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Feel free to share anything else you’re eager and uniquely equipped to contribute to our team and mission
Are you currently authorized to work in the United States?
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Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
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