Field Service Engineer

2 weeks ago


Chandler, United States McGil Recruiting Full time

Job Title:

Field Service Engineer (Chandler, Arizona)

Job Description:

The basic function of this position: Installation, training, repair, and implementation of retrofits on the complete line of reflow ovens.

DUTIES AND RESPONSIBILITIES:

Support Product lines at domestic US customers

Work directly with customers to understand and rapidly diagnose equipment problems

Provide technical training at customer facilities

Produce concise, comprehensive, and accurate documentation of test reports and work instructions

Provide diagnostic information, repair procedures and specific technical assistance to distributors and/or customers

Perform root cause failure analysis on sub-systems, circuits, and components in a timely manner

Provide serviceability requirements and design for serviceability input for new product development programs

Create and assist in the release of Engineering documentation including bill or materials, engineering change orders, corrective action reports, and operational method sheets

Applications support to the end user

QUALIFICATIONS:

AS or higher degree in engineering or sciences (BA/BS is preferred)

3+ years’ experience with surface mount technology (SMT) equipment and semiconductor equipment

Familiarity with equipment troubleshooting including root cause identification and problem solving approaches such as 7-step or 8D

Proficient computer skills and familiarity with Windows applications including MS Word, Excel and PowerPoint

Ability to travel to customer facilities

Ability to travel internationally on occasion to support global customers

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