IT Systems Analyst III

Uncommon Catalyst Inc.

IT Systems Analyst III

Haverhill, MA·Full time

Apply for IT Systems Analyst III

The IT System Analyst III is an exciting opportunity to work directly with clients and grow in an ever changing industry. This role will be managing, researching, analyzing, and designing information systems to meet the needs of the client. Description

Responsibilities:

- Provide support for clients, in a courteous, patient and understandable manner (working with the customer where they are) - Provide support for advanced problems escalated from Level 2 or Team Lead - Mentor Level 1 and Level 2 Analysts - Organize and manage projects, develop schedules, identify critical paths, and break down a project into individual tasks - Analyze and evaluate data and information. Draw valid conclusions and take appropriate actions/recommendations - Maintain awareness of the client environments and the ongoing efforts for each - Relay progress with other team members so that all are on the same page - Maintain appropriate records (software licenses, services, assets, etc) as required by - Update and maintain confidential systems - Process orders from request, to placement, fulfillment, and distribution, maintaining and delivering records of transactions - Provide research, data gathering and analysis for Strategic clients - Assist in other areas as the need arises and time permits Skills:

- Excellent oral and written communication skills - Able to distill complex concepts to an approachable level for each person you interact with - Ability to work well under pressure, managing multiple simultaneous requests from clients who each see only a portion of your total workload - Record and assess priority, impact, timeliness of each request and govern efforts to work on the most important, highest impact, near term tasks first - Manage expectations for commitments (both internal and client facing) - Strong attention to detail - Willing to document as you go - Must be motivated to take on new responsibilities - Knowledge, curiosity, enthusiasm and initiative for learning about technology and new techniques and drive to keep pace with the ever-changing landscape of cyber threats - Must be comfortable performing multiple activities simultaneously (subject to the limits of multitasking) - Willing to explore new technologies and techniques - Expert knowledge supporting and administering Windows, MacOS, Linux, iOS, Android - Experience administering Cloud services Google Workspace - Scripting and automation experience - Deep knowledge of networking (LAN, Wireless, Internet) - Able to troubleshoot common failures and address/suggest mitigations. This should include a working understanding of IPv4, NAT, DNS, DHCP, QOS, VLAN and Packet filtering, from the perspective of each component in the system - Experience with Wireshark - understanding of the OSI model, able to filter and follow conversations between end points and identify problems using built in analysis tools NMAP for device discovery, troubleshooting and vulnerability scanning Email troubleshooting and security (SPF, DKIM, DMARC) - Terminal proficiency - comfortable running and troubleshooting specialized commands - Knowledge of disaster preparedness / business continuity principles and best practices and experience administering systems responsible for these functions - Advanced knowledge of security controls, when and where to apply them, - Ability to identify systems and services that are being targeted or attacked and areas where security can be improved - Experience administering multiple cloud / virtualization platforms VMWare, HyperV - Experience troubleshooting complex issues involving - multiple disparate systems Exceptional candidates will possess:

- Working knowledge of NIST 800-171 / CMMC - Experience building and securing solutions with modern cloud components (Google Workspace, M365, AWS) - Comfortable designing solutions for Windows, Mac and Linux environments (both desktop and server; mixed and homogeneous) - Experience administering and extending Jira and Confluence Citizenship: Applicants must be US Persons residing in the United States

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