Project/Program Manager

2 weeks ago

Hartford, United States LanceSoft Full time

Job Description

The Agile Project Manager will support of a cross-functional project team focused on driving the end-to-end digital product lifecycle for features and products improving the overall online experience for the state. The Agile Project Manager will develop new process and methodologies for the product development leadership, consistent with the goals and objectives of the new Connecticut Digital Service. The work supports the Digital Product Manager in managing project scope and schedule, project status report, change management, governance, role identification, and business communication with the stakeholders.

Experiences Required For This Role

Project Planning & Management – At least 3 years of experience and use cases with the following:

Defining project scope and schedule Focusing on regular and timely delivery of value and ensuring sprints are completed on-time Organizing and leading project status and working meetings Preparing and distributing progress reports Communicating plan deviations Performing delivery planning for assigned projects Defining and managing a well-defined project management process Championing ongoing process improvement initiatives

Risk/Issue Management & Mitigation – At least 3 years of experience and use cases with the following:

Identifying and mitigating plans Resolving issues to keep the project moving Proactively avoiding risks Ensuring the team meets required policies Making recommendations for continuous improvement

Product Owner Support – At least 3 years of experience and use cases with the following:

Supporting the Product Owner in managing expectations for project deliverables Managing stakeholder communications Helping to implement an effective system of project governance

Team Management & Team Building – At least 3 years of experience and use cases with the following:

Assisting in team development while holding teams accountable for their commitments Removing roadblocks Assigning tasks to individuals and balancing the workload across teams Leveraging organizational resources to improve team and individual capacity for project work Ensuring team members are fully engaged in the project, making a meaningful contribution and encouraging a sustainable pace Motivating team members

Digital Platforms, Tools and Discipline – At least 2 years of experience and use cases with the following:

Working with enterprise scale digital platforms specializing in at least 3: omni-channel service delivery, web content management, customer relationship management, identity and data integration Establishing continuous improvement/delivery pipeline to continually improve products post-launch based on customer research and feedback Leading documentation and communication throughout the product lifecycle for both technical processes and cross-functional teams affected by new change Using of productivity, communication, and analysis tools to manage iterative delivery, such as JIRA/Confluence, Google Analytics, Git Repository, Microsoft Teams, Microsoft Office (Word, PowerPoint, Excel)

Knowledge, Skills, and Ability

Project Management

Developing and supporting modern, agile product and project management processes Establishing the project environment necessary to operate as a high performing cross-functional team in partnership with stakeholders Building and clearly communicating the vision, strategy, roadmap, and resources required for delivery Scoping, prioritization, and translation of technical and design tasks into delivery plans Government-specific task management Data-driven decision-making Communication and collaboration with state-wide partners Clearing challenges for team members Comfort in blazing a path through an ambiguous work environment Judgement fitting to the ever-changing environment Ability to juggle multiple project workstreams

Service Design Team Building

Supporting teammates’ skills and behaviors development and delivery A balance between strong domain expertise and flexibility Prioritization, organization, and triage in an independent environment Encouraging of an interactive, cooperative, collaborative, and customer-focused work environment Ability to maintain strict confidentiality Judgement in dealing effectively and diplomatically with all levels of government staff

Preferred Skills & Qualifications

2 years of user-centered design 2 years of user research and analytics 2 years of management/supervisory experience 2 years of customer relationship management platforms such as Salesforce

3 years of web content management platforms such as Sitecore #J-18808-Ljbffr

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