Network Analyst II
3 weeks ago
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The Network Analyst is a member of the Network Operations Center (NOC) team responsible for providing overall operational support for the company’s data, voice, and transport network. Success in this role is highly reliant on the ability to adapt to rapidly changing environments and networks, learn new technologies and processes quickly, and to work both independently and in a team environment. The position may be located in Millington, TN, Little Rock, AR, or Jonesboro, AR.
Essential Job Functions:
Monitors network systems including server applications, servers, routers, switches, firewalls, storage devices, and other network equipment;
Documents and reports all network incidents and outages according to policy;
Provides remote technical support to technicians for data networks and server applications, IP routing setup and troubleshooting various customer service issues;
Provides escalation support to Enterprise Technical Assistance Center (TAC) staff;
Activates voice and data services across copper, fiber and Ethernet platforms;
Participates in a team environment; providing valuable input and suggestions;
Interacts with Engineering, Field Operations, TAC, and on occasion end-customers;
Participates in a 24x7x365 (3) shift rotation;
Performs all other related duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of telecommunications products and services;
Foundational understanding of computers and networks;
Demonstrated understanding of LAN/WAN protocols and technologies including Ethernet, VLAN, TCP/IP, Routing, Switching, and ACL;
Demonstrated understanding of the OSI layer;
Knowledge of common networking tools and troubleshooting methodologies including Telnet, SSH, ping, traceroutes, and Wireshark;
Skill in scripting and front/back-end development;
Skill in commonly used software such as Visio, Excel, Word, and Power Point;
Skill in oral and written communication;
Skill in reading and interpreting technical documents and information;
Ability to follow policies and procedures;
Ability to multi-task and effectively manage multiple high-impact projects
Ability to be detail oriented while keeping the bigger picture in mind;
Ability to work well individually and in a team environment.
Education and Experience:
Bachelor’s Degree in Engineering, Computer Science, or a similar technical field is preferred. 3 years of relevant experience required. Cisco CCNA, Nokia NRS, CompTIA, or similar certifications preferred.
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