Support Analyst

Job Type

Full-time

Description

*Please note this is an on-site position in Sharon, MA*

SCU Credit Union has a mission to positively impact the financial well-being of our members by providing access to a wide range of products and services; to support the diverse communities we serve through education and collaboration; and to foster a rewarding environment for our employees

We put our members at the heart of everything we do and strive to exceed their expectations by providing: empathy, giving back, integrity, stability, and an inclusive culture. If you align with these values too, we would love for you to join our team

SUMMARY

The Application Delivery and Support Analyst will have an understanding of how systems work together to accomplish the Credit Union's goals. The analyst will also back up the Core Systems Analyst and Digital Banking Analyst.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Creating SQL reporting and scheduling reports through the Credit Union's core reporting system.

Evaluate, test, and implement scheduled 3rd party vendor software upgrades / releases.

Works collaboratively with all teams across the organization to provide support/guidance on function, features and usage of their applications.

Communicates with appropriate personnel when program errors are discovered, programming changes, release updates, and new features by following appropriate change management procedures.

Gain solid understanding of the business process, workflows and data requirements for each supported application.

Document technical specifications, procedures, and other requirements to support each application.

Develop deep understanding of applications, supporting infrastructure, systems integration, business process, workflows and data requirements for each supported application.

Work with other IT areas to define application architecture and implement general best practices.

Utilize knowledge of technological systems and industry standards to analyze current processes to design, develop, implement, and support new core banking solutions or enhancements to existing solutions, maximizing efficiencies throughout the organization.

Establishes relationships with vendors to address support issues, request new features and implement new products.

Plan and develop use-case test plans and perform testing.

Works closely with business units to gather requirements and develop solutions for new processes, new features, and address support issues.

Triage problems and resolve issues. Provide root cause analysis for problems and measures to mitigate future occurrences.

Provide on-call support for critical applications.

Requirements

Minimum of five years supporting software and applications

Excellent computer and technical skills

Bachelor's or associate degree or related experience

Report Builder experience desired

SQL query and report writing required

Extensive QA skills

Exceptional organizational, analytical, and problem-solving skills required

Must be willing to gain additional knowledge through self-education and by proactively engaging with others

Must be a cooperative team play with the ability to work independently

SCU Credit Union is an equal employment opportunity employer.

Salary Description

Starting at $68k - $78k
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