Customer Service Team Lead
2 weeks ago
**Description**
Mitsubishi Motors is currently seeking a highly motivated and energetic Tier 1 Call Center Team Lead to manage a small team of customer service representatives and provide exceptional customer service to inbound callers.
**This is a long-term temporary job with the opportunity for full time employment.****Schedule: Mon-Fri, 7am-4pm CT**
What youll be doing**:**
* Oversees a small team of Customer Relations Representatives, providing guidance and training, and coordinates/monitors daily work assignments
* Monitors and evaluates customer interactions to ensure exceptional quality service through telephone and written contact with customers
* Coordinates intra-day scheduling exceptions and ensures adherence to schedules
* Monitors individual Customer Relations Representative performance and provides feedback to assist individuals with continued contact handling skill development
* Resolves escalated customer service issues and assists customers personally by responding to inbound calls, correspondence, or emails
* Performs other call center duties as needed
What youll have:
* 2 4 years previous Inbound Call Center experience.
* 1 2 years previous training/leadership experience in a customer service environment
* Strong communication and customer service skills.
* Ability to handle heavy volumes, use good judgment and decision making practices.
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