Branch Manager

**Branch Manager**

at Old Second National Bank Glendale Heights **Who We Are**

At Old Second, we just celebrated our sesquacentennial That means we've been serving our customers in the Chicago Area for 150+ years We're proud of that. In particular, we're proud of how we got here. For over 150 years we have been a local community bank serving the banking needs of our neighbors. With great employees we've grown from a single location in the back of a general store to 50 locations and over $6 billion dollars in assets. Recently, we've been voted a Forbes Best-In-State Bank for Illinois by our customers. Be a part of something big as we continue our growth story together

**Position Overview**

This position is accountable for managing the retail performance of a bank branch, including compliance with policies, procedures, regulatory requirements, providing exceptional customer service, coaching and achievement of sales goals.

**Essential Job Functions**

* Provides leadership and direction, for all branch sales goals and operations. Adheres to all operational and security policies, procedures, compliance with all applicable regulations and is responsible for resolution to any exceptions, violations or escalated issues. May be responsible for cash handling guidelines including Audit Requirements.

* Leads the branch through structured formal coaching, one-on-ones, daily huddles, branch meetings, performance appraisals with regards to sales and customer service.

* Partner with Regional Manager for management of goals, staff training, scheduling, performance appraisals, corrective action, and monthly/quarterly reporting.

* Manages staff schedules for branch to ensure adequate coverage, including handling last-minute scheduling changes.

* Maintains Customer Service standards through effective leadership and management.

* Leads by example and directs all retail staff in identifying and capitalizing on all opportunities and reaching and/or exceeding branch sales goals. Is responsible for meeting all personal assigned goals.

* Utilizes CRM software to manage and monitor all sales activities in the branch.

* Supports retail staff in their career development with in-house training, webinars and utilization of all resource tools.

* Thrives in dynamic, fast-paced work environment with the ability to proficiently perform all aspects of the banker and teller positions.

* Consistently demonstrates excellent verbal and written communication skills.

* Additional managerial responsibilities may include recruitment, interviewing potential candidates and employee relations issues.

* Monitors timecards and completes all required reports.

* Flexibility in work schedule to include opening and closing branch as needed and willingness to assist other branch staffing needs

* Maintains high level of customer service and knowledge of bank products and services.

* Provides feedback on customer concerns relating to product features, pricing, new product development needs and servicing.

* Participates in outside activities when appropriate.

* Attends Management meetings when necessary and reviews appropriate information with staff.

**Requirements**

* Strong knowledge of Teller operations, policies, and regulations.

* Strong knowledge of Personal Banking products, policies and procedures.

* Proven track record of effective management skills and achievement of sales goals.

* High School education or equivalent; some college level courses desirable.

* Enjoys working with customers and demonstrates good customer service skills (courtesy, friendliness and interesting helping customer and employees).

* Excellent communication, interpersonal and organizational skills.

* Demonstrates initiative, dependability, flexibility and good decision- making skills.

* Professional appearance and adheres to the O2 Dresscode.

* Above average keyboard / computer, math and accuracy skills

* Minimum of 5 years banking experience and teller responsibilities.

* Excellent interpersonal skills with ability to be a fair and effective supervisor.

Thanks for considering Old Second

**Voluntary Self-Identification**

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