Guest Services Manager

7 days ago

Voorhees, United States Saddlehill Cellars Full time

Do you crave creating unforgettable farm-to-table experiences? Are you passionate about ensuring guest satisfaction and driving positive feedback for a cherished local winery? If so, we want you on our team here at Saddlehill Winery & Farmhouse Kitchen

The Restaurant:

Saddlehill Winery & Farmhouse Kitchen is a leading restaurant in [City/Area], renowned for its [Unique Selling Proposition - delicious farm-fresh cuisine, award-winning wines, warm ambience, etc.]. We are committed to providing exceptional service and creating lasting memories for our guests, all while showcasing the bounty of our region.

The Role:

The Guest Services Manager plays a pivotal role in ensuring every guest's experience at Saddlehill Winery & Farmhouse Kitchen, from initial reservation to post-dinner feedback, is seamless and unforgettable. You will lead and oversee the guest services team, championing guest satisfaction and driving positive word-of-mouth.

Responsibilities:

  • Reservations Management: Lead and oversee the reservations team, ensuring efficient and accurate processing of all online and offline reservations (phone, email). This includes managing modifications, cancellations, and waitlists.
  • Guest Communication: Serve as the central point of contact for all guest inquiries and requests. This includes responding to phone calls, emails, and online messages in a timely and courteous manner.
  • Large Party Bookings: Manage the reservation process for large parties, ensuring all details are confirmed and communicated clearly.
  • Guest Satisfaction Champion: Actively monitor guest feedback across platforms (online reviews, surveys, in-person interactions). Develop and implement strategies to address concerns, resolve issues promptly and efficiently, and foster positive word-of-mouth.
  • Data Analysis and Reporting: Analyze guest feedback data to identify trends and areas for improvement. Generate reports to collaborate with leadership in implementing programs and initiatives that enhance the guest experience.
  • Team Leadership: Provide coaching, mentoring, and ongoing training to the reservations and guest services team, fostering a positive and motivated work environment.
Qualifications:
  • Minimum 3-5 years of experience in a hospitality environment, ideally in a restaurant setting.
  • Proven track record of exceeding guest expectations and resolving customer concerns effectively.
  • Strong communication, interpersonal, and organizational skills.
  • Proficiency ina leading reservation management system.
  • Ability to work effectively in a fast-paced environment and manage multiple priorities simultaneously.
  • Passion for the hospitality industry and a commitment to providing exceptional service.Must Possess These Traits
Customer-Centric:
  • Empathy and Emotional Intelligence: The ability to understand and share the feelings of guests, both positive and negative. This allows them to build rapport and connect with guests on a personal level.
  • Service Orientation: A genuine desire to help others and ensure they have a positive experience. They take pride in exceeding guest expectations and resolving any issues promptly and efficiently.
  • Patience and Resilience: The ability to remain calm and professional under pressure, especially when dealing with frustrated or demanding guests.
Communication Skills:
  • Excellent Verbal and Written Communication: The ability to clearly and concisely communicate with guests verbally (phone calls) and in writing (emails, online messages). This includes active listening skills to understand guest needs and requests.
  • Problem-Solving Skills: The ability to identify and resolve guest issues efficiently. This involves critical thinking and the ability to find creative solutions.
Organizational Skills:
  • Time Management: The ability to effectively manage a busy schedule and prioritize multiple tasks simultaneously. They need to ensure reservations are processed accurately and efficiently, handle guest inquiries promptly, and oversee the team's performance.
  • Attention to Detail: A keen eye for detail to ensure reservations are accurate, guest requests are followed precisely, and all aspects of the guest experience are seamless.
Leadership and Teamwork:
  • Team Player: The ability to work collaboratively with the reservations and guest services team, fostering a positive and supportive work environment.
  • Leadership Skills: The ability to motivate and coach the team, providing training and development opportunities to ensure everyone delivers exceptional service.
Additional Traits:
  • Passion for Hospitality: A genuine interest in the hospitality industry and a desire to create memorable dining experiences for guests.
  • Positive Attitude: An optimistic and enthusiastic outlook that creates a welcoming and enjoyable atmosphere for guests.
  • Adaptability: The ability to adapt to changing situations and handle unexpected challenges efficiently.
  • Stress Management: The ability to manage stress effectively in a fast-paced environment.

By possessing this combination of personality traits and skills, a Guest Services Manager at Saddlehill Winery & Farmhouse Kitchen can ensure a smooth and enjoyable dining experience for every guest, fostering positive word-of-mouth and contributing to the continued success of Saddelhill.

Benefits:

Saddlehill Winery & Farmhouse Kitchen offers a competitive compensation package with benefits (health insurance, paid time off, etc.) and the opportunity to work in a dynamic and exciting environment, surrounded by beautiful vineyards and delicious food.

Join our team and be a part of creating cherished memories for our guest

  • Guest Services Manager

    1 week ago

    Voorhees Township, United States Saddlehill Cellars Full time

    Job DescriptionJob DescriptionDo you crave creating unforgettable farm-to-table experiences? Are you passionate about ensuring guest satisfaction and driving positive feedback for a cherished local winery? If so, we want you on our team here at Saddlehill Winery & Farmhouse Kitchen!The Restaurant:Saddlehill Winery & Farmhouse Kitchen is a leading restaurant...

  • Guest Services Manager

    6 days ago

    Voorhees Township, United States Saddlehill Cellars Full time

    Job DescriptionJob DescriptionJoin us at Saddlehill Cellars in Voorhees, NJ and be the face of exceptional customer service as our new full-time Guest Services Manager. Your restaurant expertise and passion for creating memorable experiences will shine as you support our cutting-edge online reservation system.You'll enjoy a competitive salary range of...

  • Guest Services Manager

    7 days ago

    Voorhees Township, United States Saddlehill Cellars Full time

    Job DescriptionJob DescriptionJoin us at Saddlehill Cellars in Voorhees, NJ and be the face of exceptional customer service as our new full-time Guest Services Manager. Your restaurant expertise and passion for creating memorable experiences will shine as you support our cutting-edge online reservation system.You'll enjoy a competitive salary range of...

  • Guest Advocate

    1 month ago

    Voorhees, United States Target Full time

    Target - 1139 White Horse Rd [Retail Cashier / Customer Service / Team Member] As a Guest Advocate at Target, you'll: Create a welcoming experience by authentically greeting, every guest every time; Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; Welcome guests into self-checkout and provide...

  • Server - Pt

    3 weeks ago

    Voorhees, United States BL Manager, LLC Full time

    **Waiter / Waitress**: - Do you want to be part of a _**_TEAM_**_ that changes lives?_ - “ I was looking for a new job with steady hours and I found a home at Brandywine. I get to serve the residents and their families in a beautiful facility every day I come to work. Brandywine is right where I need to be!”- _Brandywine Living Waitress- Do you have a...

  • Membership Manager

    4 weeks ago

    Voorhees, United States The Edge Fitness Clubs Full time

    **Who We ARE**:When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Combine your passion for fitness and love of people into your career at The Edge...

  • Manager, Dining Services

    7 days ago

    Voorhees, United States Brookdale Echelon Lake Full time

    Overview: **_ Voted by Newsweek in 2024 as one of America's Greatest Workplaces for Diversity_** **Early Access to Paycheck with Earned Wage Access is available for Hourly Associates (outside of CA)** **Make Lives Better Including Your Own**. If you want to work in an environment where you can become your best possible self, join us! You’ll earn more...

  • Assistant Manager

    1 month ago

    Voorhees, New Jersey, United States Panera Bread Full time

    Want to work in a place where you can learn, laugh, be supported, be yourself and reach your goals? If so, then Panera is for you. We are a top franchise group with great growth potential, looking for excellent people to join our team Panera Perks: Competitive pay Bonus potential Medical, Dental, Vision, Disability and Life insurance benefits 401(k) match...

  • Assistant Farm Manager

    4 weeks ago

    Voorhees, United States Saddlehill Cellars Full time

    Are you ready to dive into an exciting opportunity where you can showcase your passion for agriculture and sustainable farming practices? As the **full-time Assistant Farm Manager** at Saddlehill Cellars, you'll play a key role in revitalizing the land and establishing a thriving farm-to-table operation that supplies fresh produce for our Farmhouse Kitchen...

  • Front Office Manager

    2 weeks ago

    Voorhees, United States Holiday Inn Express Full time

    Manage Front Office operations to achieve high levels of customer satisfaction by providing quality service and comply with corporate/brand policies and procedures while meeting/exceeding financial goals. Duties and Responsibilities Essential 2. As necessary conduct Front Desk activities; check guests in and out efficiently and courteously; respond to...

  • Assistant Farm Manager

    6 days ago

    Voorhees, United States Saddlehill Cellars Full time

    Are you ready to dive into an exciting opportunity where you can showcase your passion for agriculture and sustainable farming practices? As the full-time Assistant Farm Manager at Saddlehill Cellars, you'll play a key role in revitalizing the land and establishing a thriving farm-to-table operation that supplies fresh produce for our Farmhouse Kitchen in...

  • Assistant Farm Manager

    2 weeks ago

    Voorhees, New Jersey, United States Saddlehill Cellars Full time

    Are you ready to dive into an exciting opportunity where you can showcase your passion for agriculture and sustainable farming practices? As the full-time Assistant Farm Manager at Saddlehill Cellars, you'll play a key role in revitalizing the land and establishing a thriving farm-to-table operation that supplies fresh produce for our Farmhouse Kitchen in...

  • Branch Manager

    3 weeks ago

    Voorhees, United States The PNC Financial Services Group, Inc Full time

    Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Host/ Greeter at a Brand New Winery

    7 days ago

    Voorhees, United States SADDLEHILL CELLARS Full time

    **Benefits**: - 401(k) - Competitive salary - Employee discounts - Paid time off Nestled in the heart of suburban New Jersey, a mere 12 miles from the vibrant pulse of Philadelphia, Saddlehill sits as an oasis spanning over 70 acres of vineyards and preserved farmland. Opening Spring 2024, our spacious tasting room overlooks the vineyards, farm, horse...

  • Tasting Room Floor Supervisor at a Brand New Winery

    3 weeks ago

    Voorhees, United States SADDLEHILL CELLARS Full time

    **Benefits**: - 401(k) matching - Employee discounts - Health insurance - Opportunity for advancement - Paid time off Nestled in the heart of suburban New Jersey, a mere 12 miles from the vibrant pulse of Philadelphia, Saddlehill sits as an oasis spanning over 70 acres of vineyards and preserved farmland. Our spacious tasting room, patio and lawn area...

  • Wendy's General Manager

    4 weeks ago

    Voorhees, United States The Briad Group Full time

    General ManagerSouth Jersey LocationsWendy's - Quality is our RecipeNOW HIRING Talented Managers To GROW With Us!!*Actual rate offered will be based upon experience, location, and position. More than just a Paycheck! Benefits:Advancement Opportunities throughout our organization - We promote from within!ALL of our District Managers have been promoted from...

  • Director of Hospitality

    4 weeks ago

    Voorhees, United States Saddlehill Cellars Full time

    **Saddlehill Cellars** in Voorhees, NJ is looking to hire a full-time **Director of Hospitality**. We **pay competitively** and provide great benefits including **bonus opportunities, health benefits, and a 401K plan with generous employer match**. **ABOUT SADDLEHILL** Amid the tumultuous era of the Revolutionary War in 1772, a historic gesture unfolded:...

  • PATIENT EXPERIENCE MANAGER

    2 weeks ago

    Voorhees, United States Compass Group Full time

    PATIENT EXPERIENCE MANAGER - Voorhees Township, NJClick Here to Apply OnlineJob Description Morrison Healthcare Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitchens, restaurants, and cafs feature socially responsible...

  • Senior Project Manager

    1 month ago

    Voorhees, United States Industrial Staffing Services Inc dba Equiliem Full time

    POSITION SUMMARY As the Senior Project Manager, you will serve as the technical lead for design execution of projects. You will oversee all project design activities and serve as the primary point of contact for the client on the project. You will also be responsible for the design quality, delivery of contracted scope, and meeting project objectives,...

  • Front Desk Agent

    3 weeks ago

    Voorhees, United States Holiday Inn Express Full time

    We are in search of part time **Front Desk Agent**. As a **Front Desk Agent**, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the...