Field Service Engineer
4 weeks ago
Your challenges
The Field Service Engineer performs on-site service efficiently and effectively on instruments and equipment as requested or initiated. This includes but is not limited to installation, operator training, preventive maintenance, testing, inspecting, troubleshooting, adjustments, calibrations, alignments, and part replacement. Adheres to service manuals, technical procedures and direction while properly documenting and managing work activity, billing, and quality documents in-house, on site at customer facilities or over the phone as required.
Responsible for accurate calendar entries and itinerary.
Works with Dispatch, and the area service manager to balance workload / call schedule against competing priorities to achieve high levels of internal and external customer satisfaction.
Promotes the sale of Eppendorf North America service products to meet budgeted targets. This position is responsible for personal performance to drive the sale of Eppendorf North America service products.
Responsible for corporate assets including company vehicle, inventory, company tools, equipment and all other assigned assets.
Establish and maintain technical competencies and knowledge pertaining to service activities described. Satisfactory completion service training curriculum on an ongoing basis.
Creates a high level of customer satisfaction through exhibiting both technical and customer skills.
Demonstrates a positive can do professional image and attitude in front of customers and colleagues always.
Communicates status and expectations in both written and verbal formats in clear, complete, concise manner at frequent or as requested intervals.
Satisfactory completion service training curriculum on an ongoing basis. Exhibits excellent proactive pre- call planning and follow up skills.
Responsible for inventory management of spare parts. Maintains and re-orders suitable inventory and complies with all the company's inventory control policies, procedures, rules and regulations. Adheres to universal safety precautions as required by Eppendorf North America and all other requirements mandated by clientele.
Your expertise
Associate's degree (A.A.) or equivalent from a two-year college or technical school or equivalent military training, and three to five years’ related experience and/or training, To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties that fall within the skill requirements of the job may be assigned.
Your benefits at Eppendorf
Competitive total rewards package including health, financial, and education benefits
Innovative and Collaborative corporate culture
Contribute to improving the human living condition
Direct impact on business
Eppendorf is a leading life science company that develops and sells instruments, consumables, and services for liquid-, sample-, and cell handling in laboratories worldwide. Eppendorf products are used in academic and commercial research laboratories, e.g., in companies from the pharmaceutical and biotechnological as well as the chemical and food industries. Working at Eppendorf means being part of a community of more than 5,000 scientists, engineers as well as specialists from many other disciplines across more than 30 countries. All of us are committed to one mission: Being the expert partner and advisor of choice for life sciences laboratories around the world - with our premium products, our services, and our reliability.
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