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Valet Cashier

4 months ago

Cleveland, United States JACK Entertainment Full time
Role Responsibilities:

  • Consistently demonstrates superior customer service skills to external and internal guests.
  • Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
  • Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
  • Creates an atmosphere of luck and celebrates customer wins.
  • Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
  • Anticipates needs of the guest and provides fast, flawless service.
  • Executes all service programs to assure prioritization of service to very best guests.
  • Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
  • Promotes Club JACK and Club JACK registration and membership.
  • Provides a warm farewell and thanks guests for visiting.
  • Files guest's keys and tickets systematically to ensure efficient retrieval of guest's vehicles.
  • Ensures files are properly maintained to reflect the location of all vehicles parked in the valet parking locations.
  • Ensures Valet Attendants have completed parking tickets correctly.
  • Maintains records of total cars parked and delivered by each attendant and overall totals for the day.
  • Offers information to guests regarding directions, transportation and local attractions.
  • Maintains a complete supply of brochures, valet tickets, office supplies and any other promotional information that the property is distributing.
  • Assists in the coatroom based upon business levels.
  • Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls.
  • Must be able to collect cash, check, charge for each transaction.
  • Complies with all uniform and appearance guidelines.
  • Adheres with all internal control procedures, Company policies and procedures.
Knowledge, Skills, & Abilities
  • Must be able to work independently.
  • Must be able to sit, stand or walk for long periods of time (4 hours).
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Respond to visual and aural cues.
  • Must have the manual dexterity to operate a computer and other necessary office equipment.
  • Must be able to tolerate areas containing dust, loud noises and bright lights.
  • Must be able to work varied shifts, weekends and holidays as needed.
  • Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
  • Ability to speak distinctly and persuasively.
  • Must be able to read, write, speak, and understand English
Education & Experience Requirements
  • High school diploma or equivalent required.
  • Prior cashier/general office experience and customer contact experience is preferred.
  • Must have strong customer service, written/verbal communication, interpersonal and organizational skills.
  • Must be available to work a flexible schedule that includes nights, weekends, and holidays
  • Valet parking and office/cashiering experience helpful.
  • Must have a neat and clean appearance and mature attitude.
  • Must be at least 21 years of age.
  • Must possess great interpersonal skills, a cheerful attitude, and be a team player.
  • Must be able to work independently.
  • Must be able to push, pull, reach, lift, bend, twist, stoop and kneel.
  • Responds to visual and aural cues.