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Front Desk Associate

2 months ago

Richmond Hill, United States SpringHill Suites Full time

Benefits:

Dental insurance

Employee discounts

Paid time off

Vision insurance

If you enjoy meeting new people from all walks of life, come join us and be one of the first people guests meet as they begin their stay. Customer Service experience is a plus. We will train and develop the right person for our company.

Hiring for all shifts. Nights and weekends are required. We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Associates responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

All employees are cross-trained with our company Our top priority is care for our guests and our team.

Perform all check-in and check-out tasks

Manage online and phone reservations

Inform customers about payment methods and verify their credit card data

Register guests collecting necessary information (like contact details and exact dates of their stay)

Welcome guests upon their arrival and assign rooms

Provide information about our hotel, available rooms, rates and amenities

Respond to clients’ complaints in a timely and professional manner

Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

Upsell additional facilities and services, when appropriate

Willing to cross-train in multiple roles, including breakfast and housekeeping

Traits

Cheerful disposition

Hard worker

Customer service attitude

Excellent communication and organizational skills

Accommodating personality

Eagerness to learn

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