Assistant Guest Service Mgr FT

2 weeks ago


West Columbia, United States KJ's Market Full time

Overview:

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of KJ Markets Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Responsibilities:

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. 3. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. 4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. 5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications:

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front porch operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.


  • Server Assistant>

    7 days ago


    West Columbia, United States The Melting Pot Full time

    The Melting Pot - 1410 Colonial Life Blvd W, Ste 130 - [Restaurant Server / Food Runner / Team Member / FT & flexible PT schedules available] - As a Sever Assistant @ The Melting Pot, you'll: Promote and maintain positive guest relations; Abide by "the every table is your station" rule"; Establish professional, hospitable rapport with each guest you serve;...


  • West Columbia, United States Naman Hotels Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description We are currently searching for the best and brightest in the...

  • Guest Service Agent

    3 weeks ago


    Columbia, United States Drury Hotels Company, LLC Full time

    Provides exceptional service to all guests and potential guests by assisting them in a friendly, efficient, courteous and professional manner. Performs all Front Desk related functions including but not limited to checking guests in and out, promotin Guest Service, Agent, Service, Guest, Retail, Hotel


  • West Columbia, United States Lexington Medical Center Full time

    Serves as a liaison between patients and families and the organization in the facilitating or negotiating of positive outcomes and solutions to needs or concerns. Responds to the patient, family, staff and community in determining and providing for t Guest Service, Specialist, Guest, Healthcare, Patient

  • Guest Service Agent

    6 days ago


    Columbia, United States Drury Hotels Full time

    Immediate hiring! From $13.34 to $16.00 per hour based on experience level Property Location: 1000 Knipp Street - Columbia, Missouri 65203 YOU BELONG AT DRURY HOTELS. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here...


  • Columbia, United States Quorum Hotels Full time

    DescriptionThe Hyatt Place Columbia South Carolina is looking for Guest Service Agentsto join the team!Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. Primary responsibilities include registering guests, making,...

  • Guest Service Agent

    7 days ago


    Columbia, United States Drury Hotels Full time

    Immediate hiring! $16.00 per hour/Part-Time Property Location: 1000 Knipp Street - Columbia, Missouri 65203 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN...

  • Guest Service Agent

    7 days ago


    Columbia, United States Drury Hotels Full time

    Starting at $13.34/hr. Part time. Weekends required.Property Location: 3100 Interstate 70 Dr. SE - Columbia, Missouri 65201**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and...


  • Columbia, United States Nothing Bundt Cakes Full time

    The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests,...

  • Guest Service Agent

    7 days ago


    Columbia, United States Drury Hotels Company, LLC Full time

    Immediate hiring! $16.00 per hour/Part-Time Property Location: 1000 Knipp Street - Columbia, Missouri 65203 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN...


  • West Columbia, United States InTown Suites Full time

    ** Guest Services Representative-weekly pay-zcs** **Job Category****:** Guest Services **Requisition Number****:** GUEST004720 Showing 1 location **Job Details** **Description** **Position Summary:** The Guest Services Representative will assist the guests efficiently, courteously, and professionally in all front office related functions. The Guest Services...


  • Columbia, United States Residences at Vantage Point Full time

    Newly renovated senior living community located in downtown Columbia MD seeks an experienced RN Delegating Nurse/Asst Living Mgr that can manage a 36 bed assisted living unit. Our Assisted Living benefits residents who are largely independent and need support with regular personal care such as bathing and dressing, or general oversight due to mild cognitive...


  • Columbia, United States Nothing Bundt Cakes Full time

    Benefits: Employee discounts At Nothing Bundt Cakes, we refer to our guest services representatives as Joy Creators! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to pla Guest Service, Representative, Service, Guest, Restaurant, Retail


  • Columbia, United States Home2 Suites Full time

    Guest Service Representative Columbia, SC Full Time or Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.From our Team...


  • West Bloomfield, United States Troon Golf, L.L.C. Full time

    Knollwood Country Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Assists with the overall upkeep of Great Shots.. * Provides...


  • Columbia, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Guest Service Agent

    6 days ago


    Key West, United States Hersha Hospitality Management, LP Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator - Front Office Manager or Sales Manager Your Focus * Immediately greet guests and offer to assist with their needs. * Register...


  • Columbia, United States Lowes Foods Full time

    **Overview**: To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution of Lowes Foods’ Guest Service Standards and Policies. **Responsibilities**: 1. Maintenance of Guest Service Standards a. Ensures that the front end standards detailed in the No Noticeable Wait Policy are...


  • Columbia, United States Food Lion Full time

    Address: USA-SC-Columbia-9003 Two Notch Rd Store Code: Store 02241 Deli (7231960) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.PRIMARY PURPOSELead the kitchen element...

  • Guest Service Agent

    7 days ago


    Key West, United States HHM Hotels Full time

    Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.  Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus Immediately greet guests and offer to assist with their...